Amanda Hernandez

• Handled inbound calls from prospects to thoroughly explain our services in reducing and eliminating tax debt
• Responded to customer calls and emails to answer questions about the status of their case and billing changes
• Followed up to acquire or verify any necessary documents and signatures to complete a case
• Facilitated loans between clients and lenders so our clients may reach their goals of becoming tax debt free

contact info: Sam Anaya 714-204-8919

• Developed highly empathetic client relationships and maintained positive customer satisfaction which let to referrals and reviews from current clients
• Maintained high talk times throughout the day with both inbound and outbound calls to acquire new clients
• Acted as a liaison between clients and lenders, facilitating loans for resolution fees making the process seamless for the client

Contact info: Nikita Radia 714-696-2684

Responsibilities included:

• Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
• Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
• Closed sales by overcoming objections, negotiating price and completing purchase contracts.
• Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
• Generated consistent referrals and repeat business by providing exceptionally knowledgeable and friendly service.

Contact Info: Justin McGregor (949)-467-0823

Responsibilities included:

• Delivered quality service by providing a warm and welcoming environment
• Provided extensive information about menu items, took down special restrictions and always suggested upsell items like appetizers
• Assisted with guest inquiries, take-out orders and restaurant cleanliness
• Bussed and reset tables and kept dining room and work areas clean
• Assisted servers with specialty drinks orders by preparing on-demand items without delay
• Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean

Contact Info: Kerri LaTorre 714-257-0101

Responsibilities included:

• Demonstrated genuine hospitality while greeting and establishing rapport with guests
• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
• Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
• Up sold high-profit items such as appetizers and mixed drinks to enhance sales numbers
• Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
• Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals

Contact Info: Rebecca Caceres (626)-616-9433 or J Eduardo Guzman ( 323)-722-1357

Responsibilities included:

• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
• Corresponded with clients through email, telephone, or postal mail
• Answered inquiries from clients, vendors, and the public, also addressed, resolved or escalated issues to management personnel to ensure client satisfaction
• Sorted, received, and distributed mail correspondence between departments and personnel.
  
• Kept reception area clean and neat to give visitors a positive impression of the company