Amanda Harvey
Langley,BC
Summary
Highly skilled Customer Service Supervisor known for productive and efficient task completion. Specialized in conflict resolution, customer and business partner relationship management and operational improvement. Excels in communication, leadership, and problem-solving to enhance both team and organizational performance. A take-charge professional delivering executive support and team leadership to business operations. Broad experience includes office management, accounts receivables, invoicing, logistics, database management, vendor communications and contract management. Recognized for exemplary performance and team collaboration.
Overview
17
17
years of professional experience
Work History
Customer Service Supervisor
Orica Canada
11.2020 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Coached employees through day-to-day work and complex problems.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
Customer Service Representative
Orica Canada
11.2007 - 11.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Child Support Worker
Helping Spirit Lodge
11.2012 - 11.2013
- Developed strategies to help parents meet their child support obligations.
- Counseled parents on parenting skills, communication techniques, and conflicts resolution methods.
- Organized events and workshops designed to raise awareness about child support issues among vulnerable communities
- Maintained confidentiality of sensitive information regarding children and families in accordance with professional ethics guidelines and legal requirements.
Education
No Degree - Business Administration Associate Certificate
BCIT
Burnaby, BC01-2026
No Degree - Early Childhood Education Assistant
Pacific Rim Early Childhood Institute
01-2014
No Degree - Diploma of Professional Counselling
Vancouver College of Counsellor Training
01-2012
High School Diploma -
Delta Secondary School
01-2005
Skills
- Problem-solving
- Time management
- Multitasking and organization
- New hire training
- Records management
- Proficient in SAP, Microsoft Office, Microsoft Teams, Excel, Powerpoint
- Team development
- Relationship building
- Workflow coordination
- Schedule management
- Performance evaluation
- Escalation management
Languages
English
Native or Bilingual
Timeline
Customer Service Supervisor
Orica Canada
11.2020 - Current
Child Support Worker
Helping Spirit Lodge
11.2012 - 11.2013
Customer Service Representative
Orica Canada
11.2007 - 11.2020
No Degree - Business Administration Associate Certificate
BCIT
No Degree - Early Childhood Education Assistant
Pacific Rim Early Childhood Institute
No Degree - Diploma of Professional Counselling
Vancouver College of Counsellor Training
High School Diploma -
Delta Secondary School
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