Amanda Harvey
Langley,BC
Summary
Skilled Customer Service Supervisor with a background in managing customer service teams, ensuring high-quality customer interactions, and resolving complex customer complaints. Strengths include problem-solving capabilities, strong leadership skills, and the ability to implement effective customer service protocols. Previous work has resulted in improved team productivity, enhanced customer satisfaction rates, and streamlined service procedures. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounts receivable, invoicing, logistics, database management, vendor communications and contract management. Recognized for exemplary performance and team collaboration.
Overview
17
17
years of professional experience
Work History
Customer Service Supervisor
Orica Canada
Langley, British Columbia
11.2020 - Current
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Created reports on daily, weekly, monthly basis related to financial results
- Implemented programs designed to increase employee engagement within the team.
- Evaluated employee performance reviews based on specific criteria set forth by management.
- Assisted in developing training materials for new hires as well as existing employees.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Customer Service Representative
Orica Canada
Langley, BC
11.2007 - 11.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Child Support Worker
Helping Spirit Lodge
Vancouver, BC
12.2012 - 07.2013
- Developed strategies to help parents meet their child support obligations.
- Counseled parents on parenting skills, communication techniques, and conflict resolution methods.
- Organized events and workshops designed to raise awareness about child support issues among local communities.
Education
Some College (No Degree) - Business Administration
BCIT
Burnaby, BCSome College (No Degree) - Early Childhood Education Assistant
Pacific Rim Early Childhood Institute
Vancouver IslandSome College (No Degree) - Diploma of Professional Counselling
Vancouver College of Counsellor Training
Vancouver, BCHigh School Diploma -
Delta Secondary School
Delta, BC06-2005
Skills
- Work Prioritization
- Problem-Solving
- Performance Evaluations
- Leading Team Meetings
- Team Building and Leadership
- Continuous Improvement
- Handling Escalations
- Team Development
- Cross-Functional Collaboration
- Key Performance Indicators (KPIs)
- Proficient in SAP
- Business Correspondence Writing
- Client Relations
- Communication
- Logistics and schedule management
References
References available upon request.
Timeline
Customer Service Supervisor
Orica Canada
11.2020 - Current
Child Support Worker
Helping Spirit Lodge
12.2012 - 07.2013
Customer Service Representative
Orica Canada
11.2007 - 11.2020
Some College (No Degree) - Business Administration
BCIT
Some College (No Degree) - Early Childhood Education Assistant
Pacific Rim Early Childhood Institute
Some College (No Degree) - Diploma of Professional Counselling
Vancouver College of Counsellor Training
High School Diploma -
Delta Secondary School
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