Amanda Hart
Edmonton,AB
Summary
Organized office coordinator and appointment setter with 8.5+ years of experience. Creating schedules, maintaining appointments, and assisting team members with administrative tasks. Flexible and versatile professional with expertise in service as point of contact for prospective clients, handling questions and inquiries via telephone and complying with security regulations.
Overview
10
10
years of professional experience
Work History
Service Concierge
Southview Acura
Edmonton, Alberta
08.2022 - Current
- Greeted customers and provided them with information about services available.
- Maintained knowledge of local attractions, events, and nightlife to offer current advice.
- Answered incoming calls and responded to inquiries regarding products and services.
- Assisted customers in selecting services that best met their needs.
- Built and maintained productive relationships with employees.
- Followed up with customers after their visit to ensure satisfaction with service received.
- Scheduled appointments for clients utilizing the booking software system.
- Performed administrative duties such as filing paperwork or entering data into spreadsheets.
Receptionist
FRONTIER POWER PRODUCTS
01.2022 - 08.2023
- Answered multi-line switchboard
- Daily mail outs of invoices
- Directed phone calls to appropriate parties
- Assisted internal staff with clerical and administrative needs
- Ordered office supplies if needed
- Worked directly under HR person
- Booked accommodations for staff when traveling
- Booked any building maintenance that was required
- Ordered catering for any staff events
WEST END NISSAN
12.2021 - 12.2022
- Assessed customer needs and responded to customer emails and calls
- Scheduled appointments for customers in person or over the telephone
- Directed telephone calls to appropriate parties
- Called and rescheduled appointments for clients
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Answered phone calls and answered questions from potential customers
- Established and maintained client rapport by utilizing quality customer service
SOUTHGATE AUDI
08.2020 - 07.2021
- Scheduled appointments for customers in person or over the telephone
- Assessed customer needs and responded to customer emails and calls
- Answered phone calls and answered questions from potential customers
- Addressed client inquiries and updated database information
ATLAS GRANITE INC.
07.2015 - 07.2021
- Interacted with customers by phone, email or in person to provide information about stones we are selling
- Answered multi-line phone system, routing calls, delivering messages to staff, record keeping and other administrative functions
- Coordinated communication, financial processing, record keeping and other administrative functions
- Maintained open communication with customers to foster positive relations and provide updates on issues
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements
- Assisted with coordination and hosting company events
Education
ASSOCIATES OF SCIENCE -
ADDICTION COUNSELLOR
EDMONTON, ABSkills
- Incoming call reception
- Word processing
- Calendar management
- Knowledge with CDK
- Strong organizational skills
- Telephone etiquette
- Appointment booking
- Computer proficiency
References
Kimberly Plausteiner, SM2 Capital Partners, 403-966-4038
Timeline
Service Concierge
Southview Acura
08.2022 - Current
Receptionist
FRONTIER POWER PRODUCTS
01.2022 - 08.2023
WEST END NISSAN
12.2021 - 12.2022
SOUTHGATE AUDI
08.2020 - 07.2021
ATLAS GRANITE INC.
07.2015 - 07.2021
ASSOCIATES OF SCIENCE -
ADDICTION COUNSELLOR
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