Amanda Harper
Mississauga,ON
Summary
Experienced contract administrator with solid background in business support. Proven track record of identifying process improvements and enhancing customer satisfaction. Demonstrated proficiency in communication and problem-solving, ensuring efficient operations and client satisfaction. Looking to continue my professional career in financial administration.
Overview
17
17
years of professional experience
Work History
Business Support Representative
Bell Mobility
Mississauga, ON
11.2015 - 02.2025
- Reviewed and processed hardware, accessory, and service orders from corporate clients.
- Managed system changes and adapted department workflow.
- Addressed and resolved all queries from end users and corporate clients.
- Took ownership when technical issues arise relating to all order system functions.
- Worked with many different administrative tools, such as SAP, NM1 and FastAct.
- Delivered exceptional customer service by going above and beyond expectations when resolving issues or answering questions.
- Served as a liaison between clients and internal departments, ensuring timely communication and resolution of issues.
Technician Dispatcher
Bell Canada
Mississauga, ON
11.2015 - 05.2017
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Dispatched technicians for jobs, ensuring all jobs were completed efficiently and within the necessary timeframe.
- Increased customer satisfaction with prompt and knowledgeable support on dispatch jobs.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Optimized system performance thorough testing and analysis.
Sales Associate
Fido Solutions
Calgary, AB
05.2013 - 09.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Shipping and Receiving Manager
PetSmart
Mississauga, ON
03.2008 - 04.2013
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
- Pulled, verified, and packaged items for shipment.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
Education
Office Administration - Business Administration
Southern Alberta Institute of Technology
Calgary, AB08.2014
Skills
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Understanding customer needs
- Organizational skills
- Team collaboration
- Adaptability and flexibility
- Problem resolution
- Microsoft office certification
- Data entry
Languages
English
Native or Bilingual
Timeline
Business Support Representative
Bell Mobility
11.2015 - 02.2025
Technician Dispatcher
Bell Canada
11.2015 - 05.2017
Sales Associate
Fido Solutions
05.2013 - 09.2015
Shipping and Receiving Manager
PetSmart
03.2008 - 04.2013
Office Administration - Business Administration
Southern Alberta Institute of Technology