Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Harpell

Toronto,Canada

Summary

Experienced customer service professional with a track record of delivering exceptional service and resolving inquiries efficiently. Strong communication skills and a commitment to ensuring a positive customer experience.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Locations Support Personnel

EP CANADA
11.2023 - Current

Facilitated production logistics to enhance operational efficiency.

Executed security duties to safeguard personnel and assets.

Coned off streets to ensure safety and clear access during events.

Operated generators to maintain power supply for production activities.

Maintained communication under NDA to protect sensitive information.

Set up and dismantled tables and chairs for various events.

Cashier/Customer Service

LCBO
Toronto, ON
02.2021 - 10.2023
  • Efficiently process customer transactions using POS system, handling cash, credit, and electronic payments.
  • Provide excellent customer service, addressing inquiries and resolving issues to ensure a positive shopping experience.
  • Maintain accurate cash drawer and reconcile transactions at the end of each shift.
  • (Seasonal)

Baker

Queen St E
Toronto, ON
03.2020 - 05.2020
  • Prepare and bake a variety of bread, pastries, and desserts according to established recipes.
  • Ensure quality control by monitoring baking times, temperatures, and ingredient proportions.
  • Collaborate with the kitchen team to develop new recipes and seasonal offerings.

Call Centre Agent

Abrams Towing
York, ON
09.2018 - 03.2020
  • Efficiently schedule and coordinate transportation routes for drivers.
  • Monitor real-time tracking systems to ensure timely deliveries and address any issues.
  • Communicate with drivers and customers to provide updates and resolve logistical challenges.

Education

High School Diploma - undefined

Bendale B.T.I
Toronto, ON
08.2004

Skills

  • Organizational skills
  • Food Safety
  • Data entry
  • Microsoft Excel
  • Microsoft Word
  • POS
  • Microsoft Office (3 years)
  • Cash Handling

Certification

  • CPR Certification
  • Smart Serve
  • WHMIS Certification

Timeline

Locations Support Personnel

EP CANADA
11.2023 - Current

Cashier/Customer Service

LCBO
02.2021 - 10.2023

Baker

Queen St E
03.2020 - 05.2020

Call Centre Agent

Abrams Towing
09.2018 - 03.2020

High School Diploma - undefined

Bendale B.T.I

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Amanda Harpell