Versatile Account Manager with a proven track record in cultivating strategic partnerships, adept issue resolution, and fostering strong client relationships. A dynamic leader known for influencing key decision-makers, discerning customer needs, and crafting effective strategies. As a collaborative and resourceful team leader, I bring a rich background in proficiently managing projects and accounts, coupled with an unwavering attention to detail.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Account Manager - Virtual Position
DAVIS | Integrated Branding Agency
04.2021 - Current
Responsible for managing both the Ford of Canada Quick Lane and Wholesale accounts
Increased client satisfaction by building strong relationships and addressing their needs promptly
Monitor industry trends and competitor activities to identify potential business opportunities and stay ahead of market changes
Provide strategic guidance and recommendations to clients on effective marketing and branding strategies, leveraging industry expertise and market trends to drive business growth and success
Collaborate with cross-functional teams to ensure smooth execution of marketing campaigns and projects
Collaborate with the internal creative and design teams to develop compelling visual content for marketing campaigns that align with client's branding goals
Manage Quick Lane promotional and marketing materials, dealer marketing support, and the development and growth of Canadian Quick Lane social media channels
Ensure all materials are error-free and pass legal review
Responsible for developing estimates and monitoring overall job costs, preparing monthly billing and client status reports, and monitoring budgets.
Professional Services Consultant
Skillsoft - Fredericton
11.2011 - 04.2020
Simultaneously managed multiple projects for a variety of companies
Accountable to the internal and external stakeholders in the fulfillment of all activities related to Professional Services from a sales support, operational, and business model standpoint
Worked closely with clients to understand their specific needs and objectives and provided tailored solutions and strategies to help them achieve their desired outcomes
Developed and delivered comprehensive training and marketing materials and resources for clients, including user guides, tutorials, and online training modules, to maximize the effectiveness of e-learning programs.
Project Manager
DAVIS | Integrated Branding Agency
05.2007 - 12.2010
Implemented projects and oversaw design and branding for various brands
Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results
Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track
Projects ranged from smaller evolutionary designs to larger revolutionary designs, creation of a completely new brand, and rollouts to multiple skus
Education
Bachelor of Elementary Education -
University of Maine
Presque Isle, ME
05.2007
Bachelor of Science in Kinesiology -
University of New Brunswick
Fredericton
05.2005
Skills
Advertising
Relationship Building
Brand Management
Budget Management
MS Office
Self-Directed
Flexible and Adaptable
Attention to Detail
Remote Office Availability
Analytical and Critical Thinking
Written Communication
Dependable and Responsible
Accomplishments
Successfully assist and provide insight for our growing small business, Work Water. Assisted in branding and logo creation for our 3 skus which are now in over 125 stores across Atlantic Canada and Ontario
Held the position of President of my children's school's Parent School Support Committee (PSSC)
Created and ran an online and in store knitting brand as a creative outlet and side hustle
Certification
Member of the New Brunswick College of Teachers (2009-2012), the Ontario College of Teachers (2008-2011) and the State of Maine Department of Education (2008-2010)
Completed the Packaging Association of Canada (PAC) Certificate Program (2009)