Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

AMANDA HANCOX

London,ON

Summary

I am a very experienced Medical Office Assistant, Secretary, Personal Support Worker and Lead Receptionist. I am experienced in using Ocean,Cerner, Power Chart Oscar EMR, Accuro EMR and Ontario TeleMedicine as well as OHIP billing, specialist referrals, triaging patients and compassionate patient care. I am seeking full time employment in an environment that will allow me to use my skills to the best of my ability. I firmly believe that being an excellent assistant and receptionist, I help make offices run smoothly which greatly helps the doctors that I work for. I take my job very seriously and don't mind working long hours. I am very passionate about what I do.

Overview

17
17
years of professional experience

Work History

01.2021 - Current
  • I currently work as the only staff member for a family doctor
  • I built the entire practice from the ground up
  • When I started, we had an empty office location with 2 patients
  • We now have two fully functional offices with almost 2000 patients
  • My duties are answering all phones, returning voicemails
  • Checking and responding to emails, all of the faxes
  • I order and administer all of the vaccines, I record and document everything, I work with Public Health to ensure that patients are up to date on all of their vaccines
  • I work with interpreters to help with our non-English speaking patients
  • I do all urine dips, prepare specimens to go to the lab, I do all of our Arabic prenatal exams, listen to fetal heart rates and document accordingly
  • I handle all of the office and clinic inventory and order and organize as necessary
  • I am in charge of both vaccine fridges and reporting to Public Health
  • I assist with patient exams, all pap tests and procedures
  • I am responsible for removing sutures and staples and wound care
  • There is nothing that I cannot do, except prescribe medication
  • We currently have more than ten 5 star reviews on Google.

LULU BURSZTYN, IVEY EYE INSTITUTE at ST. JOSEPH’S HOSPITAL
01.2020 - 01.2021
  • Dr
  • Bursztyn is a specialist in comprehensive and neuro ophthalmology
  • I worked as her only secretary and office administrator
  • I answered phones, book, change and cancel appointments
  • I arranged all necessary testing for patients both in comprehensive neurology and ophthalmology
  • I worked on Cerner and Power chart daily, and worked with many different divisions of the hospital
  • It was my responsibility to arrange all patients for surgery, send the necessary paperwork to pre admission and the OR teams, communicate with the patients or their caregivers and arrange their follow up care post surgery.

MEDICAL OFFICE ASSISTANT, ADVANCED MEDICAL

01.2018 - 01.2020
  • I work as a Medical Assistant in Vascular surgery
  • My job is to triage all referrals, book appointments, check patients in, clean rooms, answer phones, book the Vascular surgeries as needed, assist the surgeons in the operating room
  • I take all payments for procedures as we are privatized health care, and I handle all OHIP billing and corrections
  • For the family doctors I book appointments, check patients in, answer phones, give injections such as flu shots, Adacel, Prolia, B12 and TB tests, as well as urine dip tests, complete tab requisitions, send swabs to the lab, assist with physicals.

MEDICAL OFFICE MANAGER

DR. ANNETTE RICHARD
01.2017 - 01.2018
  • I worked as an Office Manager for almost two years, I handled all patient information, referrals, appointment bookings, vitals, and alt OHIP billing and billing corrections
  • I completed lab requisitions and referrals to specialists
  • I called patients to notify of MRI, CT, XRAY and specialist appointments
  • I assisted the doctor in her Breast Cancer Clinic, as this is her specialty
  • I helped to her published book, and her patented Mastectomy Pillows
  • I worked the phones after hours, from home, to counsel palliative and cancer patients.

PERSONAL SUPPORT WORKER

Cherry Hill Retirement Home
01.2006 - 01.2008
  • Doing everything from making beds, assisting with mechanical lifts, feeding patients, doing rounds with the nurses to check on patients, direct face to face care for patients, bathing, and sometimes just talking to lonely patients
  • I joined a call to action as a PSW during the pandemic to help our sick and elderly.

Education

MEDICAL -

OFFICE ASSISTANT, FANSHAWE COLLEGE, AND WESTERVELT COLLEGE
01.2018

INFECTIOUS DISEASE PREVENTION AND CONTROL, PHO -

01.2016

PERSONAL SUPPORT WORKER -

FANSHAWE COLLEGE
01.2005

INJECTION CERTIFICATE, TB SKIN TESTS -

IM AND SC INJECTIONS

MEDICAL OFFICE MANAGER -

FANSHAWE COLLEGE

Skills

  • I provide excellent, compassionate care
  • Flexible Schedule
  • PPE Use
  • Planning & Organizing
  • Reliable & Trustworthy
  • Work well in a fast paced environment
  • I handle stress well
  • I am incredibly organized
  • I can easily multitask
  • I am very, very experienced
  • I am very passionate about providing quality care
  • I am currently learning to speak Arabic to help ease language barriers
  • Supervision & Leadership
  • People Skills

References

REFERENCES I can provide many excellent references as required

Timeline

01.2021 - Current

LULU BURSZTYN, IVEY EYE INSTITUTE at ST. JOSEPH’S HOSPITAL
01.2020 - 01.2021

MEDICAL OFFICE ASSISTANT, ADVANCED MEDICAL

01.2018 - 01.2020

MEDICAL OFFICE MANAGER

DR. ANNETTE RICHARD
01.2017 - 01.2018

PERSONAL SUPPORT WORKER

Cherry Hill Retirement Home
01.2006 - 01.2008

MEDICAL -

OFFICE ASSISTANT, FANSHAWE COLLEGE, AND WESTERVELT COLLEGE

INFECTIOUS DISEASE PREVENTION AND CONTROL, PHO -

PERSONAL SUPPORT WORKER -

FANSHAWE COLLEGE

INJECTION CERTIFICATE, TB SKIN TESTS -

IM AND SC INJECTIONS

MEDICAL OFFICE MANAGER -

FANSHAWE COLLEGE

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