Amanda Halverson
Victoria,Canada
Summary
Experienced hospitality professional with over 10 years in both serving and management roles. Skilled in delivering exceptional guest experiences, managing high-volume service, and working collaboratively within fast-paced team environments. Known for professionalism, efficiency, and strong communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Rockford Wok Bar & Grill
Prince George, BC
12.2023 - 03.2024
- Delivered exceptional, attentive, and efficient service in a high-volume restaurant setting.
- Developed comprehensive menu expertise to enhance promotional efforts and detailed descriptions.
Cosmetics Manager
Shoppers Drug Mart
Prince George, BC
11.2020 - 12.2023
- Oversaw comprehensive operations of cosmetics department, including staffing, scheduling, and training initiatives.
- Mentored team members to achieve sales and service objectives.
- Orchestrated promotional events, product launches, and seasonal initiatives to enhance brand visibility.
- Ensured adherence to merchandising standards, inventory accuracy, and brand compliance.
- Addressed customer concerns with professionalism to enhance satisfaction and retention.
Waitress / Bartender
Bon Voyage Restaurant Ltd.
Prince George, BC
05.2013 - 12.2023
- Executed outstanding food and beverage service in a fast-paced dining environment.
- Oversaw beverage preparation and service operations, ensuring adherence to responsible service standards.
- Managed cleanliness and organization of service and bar areas to enhance customer experience.
Manager
The Estée Lauder Companies
Prince George, BC
06.2017 - 11.2021
- Developed and implemented training programs for beauty advisors to enhance product knowledge and service excellence.
- Collaborated with account representatives and store management to drive sales performance.
- Oversaw adherence to merchandising visual presentation and brand standards.
- Analyzed performance metrics and refined strategies to achieve organizational targets.
Education
Secondary School Diploma - undefined
College Heights Secondary School
06.2007
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Professional appearance
- Safe food handling
- Cleanliness standards
- High volume dining
- Sales expertise
- Allergy awareness
Languages
English
Full Professional
Certification
- Serving It Right
- November 2022 to November 2027
- ID: 2415825
Timeline
Server
Rockford Wok Bar & Grill
12.2023 - 03.2024
Cosmetics Manager
Shoppers Drug Mart
11.2020 - 12.2023
Manager
The Estée Lauder Companies
06.2017 - 11.2021
Waitress / Bartender
Bon Voyage Restaurant Ltd.
05.2013 - 12.2023
Secondary School Diploma - undefined
College Heights Secondary School