Amanda Guest
Chatham
Summary
Experienced with diagnosing and resolving technical issues efficiently. Utilizes strong problem-solving skills to provide timely support and enhance user satisfaction. Knowledge of various software and hardware systems ensures comprehensive technical assistance.
Overview
7
7
years of professional experience
Work History
Technical Support Specialist
Concentrix, Niagara Falls
06.2021 - 02.2023
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented support interactions for future reference.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Customer Service Representative
Convergys, AT&T
03.2017 - 03.2018
- Effectively managed high-stress situations, maintaining professionalism while resolving conflicts.
- Resolved customer complaints with empathy, boosting loyalty and encouraging repeat business.
- Handled escalated calls to achieve satisfactory resolutions for customers and the company.
- Updated account information to ensure accurate customer records.
Assistant Hairstylist
Brian's Hair Salon
01.2016 - 06.2016
- Assisted hair stylists with colorwork by applying base colors and toners.
- Assisted lead hairstylist in achieving desired results for clients through efficient preparation and organization of tools and products.
- Supported salon cleanliness and hygiene by diligently sanitizing workstations, tools, and equipment after each use.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
Education
High School Diploma -
Notre Dame College School
Welland, ON07-2017
Skills
- Technical troubleshooting
- Remote IT implementation
- Remote support
- Incident management
- System diagnostics
- Hardware upgrades
Languages
French
Full Professional
Timeline
Technical Support Specialist
Concentrix, Niagara Falls
06.2021 - 02.2023
Customer Service Representative
Convergys, AT&T
03.2017 - 03.2018
Assistant Hairstylist
Brian's Hair Salon
01.2016 - 06.2016
High School Diploma -
Notre Dame College School
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