Summary
Overview
Work History
Education
Skills
References
Extracurricular Activities And Interests
Certification
Languages
Affiliations
Timeline
Generic

AMANDA GROVES

Kelowna,BC

Summary

Dynamic and results-driven professional with extensive experience in fine dining at Hy's Steakhouse and Cocktail Bar. Expert in customer service and wine pairing, consistently enhancing guest experiences. Proven ability to manage inquiries and resolve concerns, ensuring satisfaction in high-pressure environments. Adept at food presentation and maintaining impeccable service standards.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Fine Dining Server

Hy's Steakhouse and Cocktail Bar
Calgary, AB
01.2019 - 11.2023
  • Provided exceptional customer service in a high-end dining environment.
  • Assisted guests with menu selections and wine pairings.
  • Delivered food and beverages promptly to enhance guest experience.
  • Maintained cleanliness and organization of dining areas and service stations.
  • Managed guest inquiries and resolved concerns effectively.

Table Games Dealer

Elbow River Casino
Calgary, Canada
05.2016 - 03.2020
  • Dealt cards and facilitated various table games for guests.
  • Maintained game integrity and ensured compliance with casino regulations.
  • Provided exceptional customer service to enhance guest experience.

Customer Service Agent

Servisair Inc.
Calgary, Canada
12.2014 - 08.2015
  • Assisted customers with inquiries and resolved issues effectively.
  • Managed ticketing system for tracking customer requests and feedback.
  • Provided product information and guided customers in service selection.

Education

Grade 12 -

Sir Winston Churchill High School
Calgary
01.2014

Skills

  • Customer service
  • Menu knowledge
  • Wine pairing
  • Food presentation
  • Point of sale
  • Guest relations

References

Available upon request

Extracurricular Activities And Interests

  • Member of Sir Winston Churchill Volleyball Team, 2011-2014
  • Recreational and competitive volleyball
  • Working out
  • Reading novels

Certification

  • Serving It Right certificate

Languages

Spanish
Elementary

Affiliations

  • I quite enjoy being outdoors by the water or hiking

Timeline

Fine Dining Server

Hy's Steakhouse and Cocktail Bar
01.2019 - 11.2023

Table Games Dealer

Elbow River Casino
05.2016 - 03.2020

Customer Service Agent

Servisair Inc.
12.2014 - 08.2015

Grade 12 -

Sir Winston Churchill High School

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AMANDA GROVES