Amanda Green
Helendale
Summary
Team-oriented, dependable, and performance-driven, reliable with a background in campus monitoring, demonstrating a strong capability in maintaining a safe and conducive learning environment. Experienced in identifying potential security issues, enforcing rules and regulations, and interfacing effectively with students, staff, and faculty. Skills include conflict resolution, situational awareness, communication, and problem-solving. Recognized for contributing to increased campus safety through proactive security measures.
Talented Billing Representative familiar with billing standards, account assessments and collections procedures. Skilled in strengthening customer relationships, resolving issues and obtaining payments to bring accounts current. Friendly and knowledgeable professional with a diligent approach.
Overview
10
10
years of professional experience
Work History
Billing Representative
Burgeson's Heating & A/C
Redlands
09.2019 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Review technicians notes and made corrections.
- Created invoices for customers.
- Received payments and kept spreadsheets
Maintenance Customer Service
Tricon American Homes
Santa Ana
07.2018 - 09.2019
- Answered inbound calls.
- Scheduled residents with appointments.
- Communicated with vendors about work order’s.
- Created work orders for maintenance requests.
- Troubleshooted maintenance issues.
- Routed technicians to destinations.
- General office work.
Special Education Paraprofessional
Redlands Christian Middle School
Redlands
05.2017 - 05.2018
- Maintained computers in classrooms and laboratories and assisted students with hardware and software use.
- Organized and labeled materials and displayed students’ work.
- Discussed assigned duties with classroom teachers to coordinate instructional efforts.
- Observed students’ performance and record relevant data to assess progress.
- Prepared classrooms with variety of materials and resources for children to explore, manipulate and use in learning activities and imaginative play.
- Attended staff meetings and served on committees, as required.
Campus Monitor
Yucaipa/Calimesa School District
Yucaipa
08.2015 - 05.2017
- Enforced school policies and regulations in a professional manner.
- Responded quickly to emergency situations, alerting appropriate personnel when necessary.
- Intervened in conflicts between students in order to de-escalate tensions.
- Served as an additional presence in hallways during class changes.
- Assisted with crowd control during special events on campus.
- Patrolled parking lots regularly throughout the day.
- Monitored campus grounds to ensure safety of students and faculty.
- Mentored students to help foster positive and safe learning environment.
Education
High School Diploma -
Redlands Adult School
Redlands, CA04.2013
Skills
- Customer contact management
- Customer service
- Billing processes
- Invoicing procedures
- Payment processing
- Data entry
- Office administration
- Effective communication
- Multitasking abilities
- Billing systems expertise
- Accounts payable and receivable
- Campus safety
- Crowd control
- Organizational skills
- Problem solving
- Student engagement
- First aid and CPR
- Positive discipline
- School safety
- Patrol buildings
Timeline
Billing Representative
Burgeson's Heating & A/C
09.2019 - Current
Maintenance Customer Service
Tricon American Homes
07.2018 - 09.2019
Special Education Paraprofessional
Redlands Christian Middle School
05.2017 - 05.2018
Campus Monitor
Yucaipa/Calimesa School District
08.2015 - 05.2017
High School Diploma -
Redlands Adult School
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