AMANDA GOSSE
Halifax,Nova Scotia
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
Clerk B
6.1 IMCU/6.4 CCU Cardiology
07.2020 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Organized patient charts.
- Managed multi-line phone system.
- Maintained current and accurate medical records for patients.
- Reviewed and sent medical records to other physicians upon request.
Medical Administrator
Bedford Skin Clinic
11.2021 - 04.2024
- Maintained a positive work environment by fostering open lines of communication among staff members and patients, addressing any concerns or conflicts promptly and professionally.
- Reduced wait times for patients by optimizing appointment scheduling methods.
- Oversaw medical and clinical inventory, ensuring adequate supplies were available for daily clinical operations without excess waste or cost overruns.
- Verified accuracy of patient information in medical records.
- Received, recorded and filed payments by online payment, cash, and credit card.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Scheduled, rescheduled, and cancelled appointments for patients.
- Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines.
- Trained all new administrative employees.
Server/Cleaner
Ashburn Golf Club
04.2019 - 10.2023
- Inventory
- Use of Jonas computer system
Server
Melville Heights
11.2019 - 06.2020
Support Services
St. Patrick’s Mercy Home
06.2013 - 12.2018
- Dietary - Laundry - Housekeeping
Education
High School Diploma -
Holy Trinity High School
Torbay, NLDiploma - Medical Administration
Nova Scotia Community College
Halifax, NS05.2020
Heavy Equipment Operator -
College of the North Atlantic
Bay St. George, NL01.2013
Techsploration: Orientation to Trades and Technology -
College of the North Atlantic
St. John’s, NL07.2011
Skills
- Skilled with managing unit flow sheets
- Understanding of Medical Terminology
- Completed WHMIS (Workplace Hazardous Material Information System)
- Able to work in a fast-paced environment and maximize the work output
- Prepare business documents in Word, including applying advanced formatting
- Prioritize incoming email to address urgent information first
- Proficient in using STAR
- Proficient in using mail merge
- Excellent written and verbal communication skills
- Accurate and organized record keeping
- Able to handle multiple calls and to transfer them properly
- Comfortable using clinical software
- Ability to multitask
- First aid and CPR certified
- Tolerant and Flexible to different situations
- Consistently able to type 60 wpm with minimal error
- Customer Satisfaction
- Cash Handling
- Relationship Building
- Office Supply Management
- Appointment Scheduling
- Patient Billing
References
REFERENCES UPON REQUEST
Timeline
Medical Administrator
Bedford Skin Clinic
11.2021 - 04.2024
Clerk B
6.1 IMCU/6.4 CCU Cardiology
07.2020 - Current
Server
Melville Heights
11.2019 - 06.2020
Server/Cleaner
Ashburn Golf Club
04.2019 - 10.2023
Support Services
St. Patrick’s Mercy Home
06.2013 - 12.2018
High School Diploma -
Holy Trinity High School
Diploma - Medical Administration
Nova Scotia Community College
Heavy Equipment Operator -
College of the North Atlantic
Techsploration: Orientation to Trades and Technology -
College of the North Atlantic
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