Amanda Gonzales
El Cajon
Summary
Dynamic sales associate skilled in enhancing customer experiences and driving satisfaction. Proven ability to resolve inquiries and collaborate with team members to meet goals.
Overview
26
26
years of professional experience
Work History
Sales Associate
Walmart
05.2025 - Current
- Assisted customers in locating products and provided accurate product information.
- Operated cash register, processing transactions efficiently and accurately.
- Maintained clean and organized sales floor to enhance customer experience.
- Stocked shelves and ensured merchandise displays were visually appealing.
- Collaborated with team members to meet store goals and improve workflow.
- Handled customer inquiries and resolved issues to promote satisfaction.
- Participated in inventory management, including receiving and organizing stock.
- Supported promotional activities by setting up displays and signage effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Cashier
Food For Less
05.2021 - 04.2025
- Processed customer transactions efficiently with cash register and payment systems.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Maintained accurate cash drawer balance through diligent record-keeping and reconciliation.
- Assisted in training new cashiers on operational procedures and customer interaction techniques.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Sales Associate Supervisor
Walmart
01.2017 - 03.2019
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new associates, enhancing team performance and customer service skills.
- Coordinated inventory management processes, reducing stock discrepancies and improving availability.
- Implemented promotional strategies to boost sales, maximizing product visibility and customer engagement.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Floral Manager
Vons Grocery Store
03.2000 - 02.2012
- Managed daily floral operations, ensuring quality and freshness of all arrangements.
- Trained staff on best practices for floral care and arrangement techniques.
- Coordinated inventory management, optimizing stock levels and minimizing waste.
- Developed seasonal floral promotions to drive sales and enhance customer experience.
Education
High School Diploma -
Madison High School
San Diego, CA06-1995
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate
Walmart
05.2025 - Current
Cashier
Food For Less
05.2021 - 04.2025
Sales Associate Supervisor
Walmart
01.2017 - 03.2019
Floral Manager
Vons Grocery Store
03.2000 - 02.2012
High School Diploma -
Madison High School