Amanda Ginn
Edmonton,AB
Summary
Proven track record in office administration and customer service, exemplified during tenure at Dr. Joseph Fernando's office. Excelled in handling sensitive information and streamlining appointment scheduling, enhancing client relations. Demonstrated exceptional verbal communication and organization skills, significantly improving operational efficiency. Achieved high customer satisfaction rates through meticulous attention to detail and proactive problem-solving.
Overview
10
10
years of professional experience
Work History
Secretary
Dr.Joseph Fernando
05.2012 - 12.2015
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Cashier
Disney Store
08.2011 - 05.2012
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
Cashier
Save On Foods Pharmacy
09.2007 - 05.2010
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Cashier
Safeway
09.2005 - 09.2007
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Appointment Scheduling
Languages
English
Native or Bilingual
Timeline
Secretary
Dr.Joseph Fernando
05.2012 - 12.2015
Cashier
Disney Store
08.2011 - 05.2012
Cashier
Save On Foods Pharmacy
09.2007 - 05.2010
Cashier
Safeway
09.2005 - 09.2007
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