Amanda Garland

• Managed day-to-day business operations, my partner and I proudly were serving our county with new roofs, siding, landscapes , patios, fences and any other residential exterior construction.
• Spoke professionally with customers regarding complaints, estimates, completions, & gathering all necessary information to make educated decisions and address issues, as well as getting the job done in an efficient time manner but the job completed at the best possible level.
• Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to scheduling issues.
• Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
• Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries.
• Consulted with customers to assess needs and propose optimal solutions.
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Maintained updated knowledge of regulatory changes to adjust business operations accordingly.

• Operated with safety and skill to avoid accidents and delays.
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
• Inspected trucks for malfunctions and reported vehicles to management for corrective action.
• Maintained daily, legible DOT log book and submitted corresponding documents.
• Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
• Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
• Dropped and hooked trailers and changed configuration of equipment.
• Executed safety practices and inventory loading without customer complaints, accidents or lost-time.
• Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.
• Contacted customers to report delayed delivery times.
• Completed preventive maintenance and mechanical repairs on vehicles.
• Invoiced, collected monies due and settled accounts with shippers each day.

My favorite and best learning opportunity I have had, hired as a receptionist in a small town very successful garbage removal company, into the shop as a laborer when short staffed and decided I wanted to take a trade, before long I was a class 1 driver still working in every area of the company to successfully operate a business and this alone made me the best as I understood the job inside and out. From answering the phone and taking the order, to switching my heels for boots and delivering the service was a customer delight and at times was made to feel like a small town celebrity. That being said and honored to be acknowledged I never allowed that get to my head in fact the pressure and my expectation for myself was I can never let the company, the customers or our town down so I always remained humble, professional an constantly upgrading my skills in order to prevent any upset if at all possible.

the growth and experience I gained working here was by far the most valuable and I have always used these experiences when doing other task

• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
• Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
• Delivered goods and products to customer on time and in excellent condition.
• Coordinated efficient routes to avoid delays and optimize schedules.
• Upheld high standards of professionalism and discretion when working with high-value clients.
• Checked in with dispatch service and updated with current location.
• Obtained customer signatures to complete and process paperwork.
• Delivered employees and materials to job sites daily.
• Answered, scheduled and responded to reservation calls at specific times and locations.
• Kept and studied detailed mileage and fuel reports to track overall fuel costs.
• Generated consistent referrals and repeat business by providing friendly and fast service.
• Forklift/bobcat experience