Amanda Gabriel
Victorville
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
20
20
years of professional experience
Work History
Store Manager
Famous Footwear
Hesperia
06.2024 - Current
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised staff to provide excellent customer service.
- Coordinated inventory management to maintain optimal stock levels.
- Implemented visual merchandising strategies to enhance product displays.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Ensured compliance with safety regulations and company policies.
Store Manager
Rite Aid
Hesperia
05.2011 - 02.2024
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Completed routine store inventories.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Uphold and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Submitted orders for new inventory.
Seasonal Sales Associate
Boot Barn
Victorville
11.2010 - 02.2024
- Provided excellent customer service by assisting them on the sales floor.
Sales Associate
Target
Victorville
06.2006 - 02.2024
- Provided excellent customer service on the sales floor.
- Excelled at POS on the register.
- Ensured consumable product quality by checking fifo.
- Helped cover shifts in food ave.
- Backroom certified.
- Received frozen/fresh food deliveries.
Education
Animal Sciences -
Victor Valley College
VictorvilleHigh school diploma -
Hesperia High School
HesperiaSkills
- Customer service
- Communication skills
- Time management
- Inventory Management
- Merchandising
- P&L Management
- Visual merchandising
- Sales analysis
- Cash handling
- Team building
- Loss prevention
- Effective communication
- Problem solving
- Organizational skills
- Supply ordering
Timeline
Store Manager
Famous Footwear
06.2024 - Current
Store Manager
Rite Aid
05.2011 - 02.2024
Seasonal Sales Associate
Boot Barn
11.2010 - 02.2024
Sales Associate
Target
06.2006 - 02.2024
Animal Sciences -
Victor Valley College
High school diploma -
Hesperia High School