Amanda Fortin
Fredericton,NB
Summary
Remarkable professional with experience delivering superior level of customer service to customers and prospective customers. Proven to run a department, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.
Overview
14
14
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification
Work History
Front End Manager
Sobeys
Fredericton, NB
10.2021 - Current
- Managed daily operations of front-end staff and customer service areas.
- Trained new employees on procedures and customer interaction techniques.
- Oversaw cash handling processes to ensure accuracy and security.
- Coordinated scheduling for front-end team to meet operational needs.
- Resolved customer complaints promptly while maintaining a positive environment.
- Monitored inventory levels at the front end and coordinated restocking efforts.
- Cultivated strong customer relations and developed effective customer service standards.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Administration Assistant
Sobeys
Fredericton, NB
04.2019 - 10.2021
- Assisted with document preparation and maintained organized filing systems for easy access.
- Supported team communication by organizing meetings and distributing agendas promptly.
- Managed scheduling and coordination of administrative tasks for department efficiency.
- Conducted inventory management for office supplies, ensuring availability at all times.
- Trained new staff on administrative processes and company policies as needed.
- Answered incoming calls in a professional manner.
- Processed financial documents, expense reports and invoices.
- Submitted employee timesheets to prepare for payroll processing.
Administration Clerk
Sobeys
Fredericton, Nb
07.2011 - 04.2019
- Managed inventory of signage materials.
- Reviewed tags on product shelves and made replaced tags as needed.
- Checked dates on products to ensure there is no outdates.
Education
Doaktown Consolidated High School
Doaktown, NBSkills
- Staff training
- Cash handling
- Customer service
- Inventory management
- Problem solving
- Team building
- Effective communication
- Administrative support
- Time management
- Listening skills
- Administrative skills
- Staff supervision
Certification
- First Aid
- Power Jack Training
- Food Safety
- Management Training
Timeline
Front End Manager
Sobeys
10.2021 - Current
Administration Assistant
Sobeys
04.2019 - 10.2021
Administration Clerk
Sobeys
07.2011 - 04.2019
Doaktown Consolidated High School