Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Finlay

Sherwood Park,AB

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

13
13
years of professional experience

Work History

Baker

Cobs Bread
Edmonton
08.2018 - Current
  • Measured out ingredients accurately to ensure consistent product quality.
  • Prepared dough for a variety of bakery items such as breads, pastries, and sweet treats.
  • Cleaned work areas, utensils, equipment and surfaces between batches of products.
  • Ensured that all health regulations were followed at all times while working in the kitchen.
  • Rotated stock as needed to keep freshness intact.
  • Operated ovens and other equipment to bake products according to established recipes.
  • Rolled, cut and shaped dough to form bread, rolls, and other baked goods.
  • Utilized measuring instruments, commercial-grade mixers and ovens to bake everything.
  • Blended ingredients and mixed dough, following recipes.
  • Measured and weighed ingredients to prepare dough for recipes.
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
  • Finished baked goods with glazes, icings and other toppings.
  • Set ovens to appropriate temperatures to pre-heat.

Replenishment Associate

Michael's Craft Store
Edmonton
09.2016 - 07.2018
  • Received and processed incoming inventory shipments to ensure accuracy of quantity, quality, price and timeliness.
  • Organized warehouse merchandise for efficient stock replenishment process.
  • Maintained accurate records of items received, shipped, damaged or returned.
  • Ensured compliance with safety policies and procedures in the warehouse area.
  • Assisted in unloading trucks and loading customer orders onto delivery vehicles.
  • Maintained cleanliness of the warehouse environment by sweeping floors regularly.
  • Monitored backroom storage areas for organization, security and safety purposes.
  • Utilized manual pallet jacks to move large quantities of product from receiving areas to stocking locations.
  • Tracked inventory levels in the system daily to anticipate future needs for restocking shelves.
  • Inspected products upon receipt for defects or damages before placing them into stockrooms.
  • Updated computer system using hand scanners.
  • Prepared merchandise sets for sales floor and used pallet jacks or hand trucks to transport items.
  • Unloaded, checked, counted and sorted incoming product to verify receipt of items.
  • Restocked end caps, displays and racks with new merchandise.
  • Built displays and end caps to highlight merchandise and increase sales.
  • Stocked shelves and carried merchandise out to floor so customers could select needed items.
  • Kept sales floor and stockroom neat and clean.

Team Leader

Cineplex Odeon
Edmonton
03.2011 - 09.2016
  • Greeted customers and provided information about movies, tickets, concessions, and theater policies.
  • Maintained a clean environment by sweeping floors, cleaning bathrooms, and wiping down concession areas.
  • Operated cash registers to process customer transactions for tickets and concession items.
  • Organized ticket lines to ensure efficient seating of patrons within the theater.
  • Checked tickets at entrance to verify accuracy of admission numbers.
  • Performed daily inventory counts on concession products such as popcorn, candy, fountain drinks.
  • Verified that all safety protocols were followed during movie screenings.
  • Provided excellent customer service by addressing questions or concerns from guests promptly and politely.
  • Assisted in training new employees on proper procedures for ticketing and concessions sales.
  • Ensured compliance with health regulations related to food handling practices.
  • Monitored auditoriums throughout movie presentations to ensure guest satisfaction.
  • Stocked shelves with supplies needed for concession stand operations.
  • Maintained cleanliness concession stand by refilling condiments, sanitizing cooking equipment and wiping down glass display cases.
  • Swept food, debris and trash off of lobby and movie room floors.
  • Collected and took out garbage from concession stand and bathroom bins.
  • Performed ushering duties and assisted customers with seating.
  • Took misplaced customer items to lost and found areas and reported complex issues to supervisors.
  • Patrolled hallways and movie rooms during show times and performed security procedures.
  • Organized lines, lobbies and promotional material for major movie releases.

Education

High School Diploma -

Salisbury Composite High School
Sherwood Park, AB
06-2011

Skills

  • Customer Service
  • Team Player
  • Food Safety
  • Stock Rotation
  • Visual Merchandising
  • Food handling standards
  • Recipe-based cooking
  • Active listener
  • Professional telephone manner

Timeline

Baker

Cobs Bread
08.2018 - Current

Replenishment Associate

Michael's Craft Store
09.2016 - 07.2018

Team Leader

Cineplex Odeon
03.2011 - 09.2016

High School Diploma -

Salisbury Composite High School

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Amanda Finlay