Amanda Fillmore
Summary
Accomplished Residential Sanitation Specialist and Small Business Owner with a proven track record in enhancing operational efficiency and sustainability at Self Employed Services. Demonstrates exceptional organizational skills and environmental awareness, alongside a strong work ethic. Achieved significant improvements in quality control and customer satisfaction, underpinned by excellent communication and attention to detail. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Residential Sanitation Specialist/Small Business Owner
Self Employed Services
03.2017 - 08.2024
- Supported company sustainability initiatives by utilizing eco-friendly cleaning products and methods.
- Removed trash and debris from work areas quickly to avoid accidents and maintain appearances.
- Worked closely with household equipment, cleaning and performing repairs to maintain functionality.
- Reduced risk of contamination by conducting regular inspections and thorough cleaning of equipment.
- Increased operational efficiency by cross-training in multiple departments, providing a well-rounded understanding of the company''s sanitation needs.
- Kept accurate inventory records, ensuring the timely reordering of necessary cleaning supplies and equipment parts as needed.
- Ensured quality control through meticulous documentation of sanitation practices and results.
- Maintained a clean and organized work environment, ensuring compliance with health codes and regulations.
Automotive Parts Specialist
Peterborough Cycle Salvage
08.2014 - 04.2016
- Enhanced sales performance with personalized customer service and in-depth knowledge of products.
- Issued parts to technicians to complete customers' repairs.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Assisted customers in identifying the correct parts for their vehicles, ensuring optimal performance and reduced returns.
- Strengthened client relations by proactively following up on orders and maintaining open lines of communication.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Maintained a clean and organized work environment, adhering to safety guidelines and regulations.
- Collaborated with team members to optimize store operations and achieve sales goals.
- Increased store revenue by cross-selling products and upselling services to customers.
- Trained new employees on product knowledge, company policies, and effective sales techniques.
- Resolved customer complaints promptly, demonstrating professionalism and empathy.
- Increased repeat business through exceptional customer service and building rapport with clients.
Sanitation Technician
Canterbury Gardens
07.2013 - 08.2014
- Supported quality control measures by thoroughly sanitizing production equipment between product runs.
- Reduced cross-contamination risks by properly handling chemicals and maintaining designated storage areas.
- Collaborated with team members to complete large-scale cleaning projects within established timeframes.
- Fostered a positive working environment by actively participating in team meetings and contributing to discussions on ways to improve sanitation processes.
- Enhanced workplace cleanliness by diligently following sanitation protocols and procedures.
- Assisted in the documentation of sanitation processes, facilitating smooth handover between shifts and promoting consistency across teams.
- Consistently met deadlines for critical cleaning tasks, ensuring minimal downtime for production equipment during changeovers.
- Ensured timely completion of sanitation tasks, contributing to overall production efficiency.
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
Customer Service Manager
Tim Horton's
01.2010 - 07.2013
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Created and reviewed invoices to confirm accuracy.
- Defined clear targets and objectives and communicated to other team members.
- Launched quality assurance practices for each phase of development
Education
High School Diploma -
Adam Scott Collegiate Vocational Institute
Peterborough, ON07.2008
Skills
- Inventory Management
- Environmental awareness
- Organizational Skills
- Production Support
- Strong Work Ethic
- Time Management
- Problem-solving abilities
- Multitasking
- Reliability
- Adaptable and Flexible
- Excellent Communication
- Attention to Detail
Accomplishments
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved acquiring new clients by completing duties for current clients above and beyond expectation.
- Achieved life-long connections through effectively helping with daily tasks of clients employing empathy in my work.
Languages
English
Professional Working
French
Elementary
Timeline
Residential Sanitation Specialist/Small Business Owner
Self Employed Services
03.2017 - 08.2024
Automotive Parts Specialist
Peterborough Cycle Salvage
08.2014 - 04.2016
Sanitation Technician
Canterbury Gardens
07.2013 - 08.2014
Customer Service Manager
Tim Horton's
01.2010 - 07.2013
High School Diploma -
Adam Scott Collegiate Vocational Institute
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