Personable Office Administrator with 17 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business to Business Sales
Cintas Canada Limited
01.2022 - Current
Focus on new business-to-business account development in the Uniform Division
Responsibilities include prospecting, cold calling, setting appointments with prospects, presenting programs and meeting a sales quota
Would also transport samples of products for presentations
Managing daily, monthly, and yearly sales quotas, all acquired through up-selling, new product launches and servicing to current clients
Top sales associate in Eastern Canada for the year of 2022
Cold-calling over 40 prospective clients daily with a 85% success rate
Made 20 out of 22 achievers clubs
Achieved 4 out of 4 winners circles, Summit award winner for top dollar amount sold in a quarter
Grew territory of clients to expand growth opportunities of $15,000 monthly by end of each quarter
Managing KPI's for monthly for our team and current clients.
Media Sales Consultant
Postmedia Network Inc.
01.2011 - 01.2022
Exclusively sells advertising space in a variety of communication mediums, including newspaper, online publications, billboards, websites and digital screens
Approaching potential clients, working to achieve targets and deliver sales reports, responsible for several day-to-day activities within an office environment
Executed monthly sales budgets and quotas, while maintaining close relationships with existing and new clients; identify opportunities by scheduling regular reviews with your clients to identify new opportunities, build a sales pipeline by cultivating new business opportunities through cold calling, networking, lead generation, etc
Perform thorough business reviews to fully understand customers' needs and marketing goals
Analyze KPIs to build effective multi-media solutions; measure ROI
Answering phone calls, maintaining filling systems, overseeing appointment settings and schedules, organizing company events, data entry and a variety of billing and accounts receivable
A keen knowledge of positioning a holistic marketing solution to clients and prospects based on their goals and KPIs, understood how to position print, digital display, SEM, SEO, website advertising and the ability to effectively position solutions to both existing and new advertisers.
Office Administrator
Healthy Family Chiropractic Clinic
01.2007 - 01.2011
Planning and coordinating the daily/weekly activities of the General Manager's and Deputy General Manager's office
Processing all incoming formal correspondence addressed to the GM/DGM and initiating action to be taken
Receiving, sorting, filing, and protecting confidential and sensitive information on a regular basis
Maintaining follow-up through a "bring forward" scheduling system to ensure that action requested on internal and external correspondence results in timely completion of responses
Tracking, coordinating, and monitoring activities and issues, projects, and priorities, and providing updates of same
Administering payroll for management and other associated functions, i.e., entering mileage, meal allowance, overtime, etc
Setting up records for management annual vacation entitlements and recording vacation time utilized
Composing replies to routine, confidential and sensitive correspondence
Setting up, inputting data, and maintaining various computerized databases
Coordinating arrangements for visitors and meetings, ensuring all relevant material and equipment is available
Administering the processing of purchase orders and requests for office supplies, graphic services, courier services, etc., including payment of associated invoices and control/monitoring of the company credit card
Ability to operate and monitor the maintenance status of basic office equipment (i.e.: telephone, fax, postage machine, printer/copy/scan machine).
Education
AEC / DEP - Medical Office Adminstration
Sault College
01.2021
AEC / DEP - Office Administration
Sault College Ontario
01.2019
E.C Drury High School
Milton, ON
01.2005
Skills
Client Acquisition & Retention
Empathic listener and persuasive speaker
Excellent presentation and negotiation skills
Confident, articulate, and professional speaking abilities (and experience)
Keyboarding speed 40 wpm
Goal setting and forecasting
Microsoft Office Specialist (MOS)
Search Engine Optimization (SEO)
Google Analytics
Digital Marketing
B2B Sales
Salesforce
Sales Pipeline
Outside Sales
CRM Software
Social Media Management
Analytics
Quality Control
Defect Identification
Machine Learning
Pattern Recognition
Certification
Certified Inside Sales Professional (CISP), 2012, 2022
SPIN Selling, 2012, 2022
Microsoft Office Specialist (MOS) certification, 2012, 2022