Amanda Faltermeier
Kitscoty,AB
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Enthusiastic And eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.
Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
23
23
years of professional experience
Work History
Soul Balance Massage Therapy
Self-employeed
Biggar , SK
03.2021 - Current
- Worked with customers to understand needs and provide excellent service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used Microsoft Word and other software tools to create documents and other communications.
- Handled Number calls per day to address customer inquiries and concerns.
- Resolved problems, improved operations and provided exceptional service.
Office Administration Assistant
JDS RV And Powersport
Unity, SK
08.2020 - 09.2021
- Provided clerical support, addressing routine and special requirements.
- Developed correspondence letters, memos and emails.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email or in-person to provide information.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Executed record filing system to improve document organization and management.
- Completed clerical tasks such as filing, copying and distributing mail.
- Managed filing system, entered data and completed other clerical tasks.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Successfully completed special projects to exceed goals of both Type department and overall organization.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Secretary Manager
Keda Trucking LTD
Islay , Ab
05.2000 - 09.2020
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Completed bi-weekly payroll for Number employees.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Type software.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed Number employees with continuous coaching and mentoring.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Drove implementation of Type and Type software to automate office operations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Prepared variety of different written communications, reports and documents.
- Monitored company inventory to keep stock levels and databases updated.
Education
Registered Massage Therapist - Registered Massage Therapy
Academy of Massage And Reflexology
Edmonton, AB09.2019
Equine Massage Therapist - Equine And K9
Equine Massage
05.2015
Skills
- Massage therapy
- Swedish Massage
- Therapy management
Timeline
Soul Balance Massage Therapy
Self-employeed
03.2021 - Current
Office Administration Assistant
JDS RV And Powersport
08.2020 - 09.2021
Secretary Manager
Keda Trucking LTD
05.2000 - 09.2020
Registered Massage Therapist - Registered Massage Therapy
Academy of Massage And Reflexology
Equine Massage Therapist - Equine And K9
Equine Massage