Amanda Erhart
Surrey,BC
Summary
Apprentice Carpenter knowledgeable in woodworking and repair work. Looking to bring further success to a company through excellent attention to detail and hard work.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Route Manager
Molly Maid
10.2019 - 04.2021
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Increased employee performance through effective supervision and training.
- Managed laundry sorting, washing, drying, and ironing.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Addressed customer feedback and complaints to maximize satisfaction.
Construction Helper
Centra Windows, Exteriors, Restorations Langley
01.2016 - 08.2017
- Loaded, unloaded, and moved material to and from storage and production areas.
- Measured, marked and recorded openings and distances to lay out construction work areas.
- Operated power equipment to move materials and promote job efficiency
- Operated various hand and power tools to complete general tasks.
Carpenters Helper
Vogel Construction
01.2014 - 01.2016
- Installed and repaired woodwork, millwork, and cabinetry under supervision of master carpenter.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Cut materials according to specifications in preparation for installation.
- Built flooring, window frames and countertops according to custom carpentry project specifications.
- Assisted with project planning by measuring locations and pieces, marking points, and skillfully cutting materials.
CSR
24-7 Intouch
03.2010 - 09.2012
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and provided backup support for organizational leadership.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Education
Certificate - Beginners Accounting & HR
Eventbrite
Online05-2020
Certificate - Executive Assistant
Eventbrite
Online04-2020
Legal Administration Studies
Vancouver Career College
Abbotsford01-2014
High School Diploma -
University of Winnipeg
Winnipeg, None04-2010
Skills
- Route coordination
- Schedule Management
- Customer Consultation
- Staff Training
- Continuous Improvement
- Quality Control
Languages
English
Native or Bilingual
Timeline
Route Manager
Molly Maid
10.2019 - 04.2021
Construction Helper
Centra Windows, Exteriors, Restorations Langley
01.2016 - 08.2017
Carpenters Helper
Vogel Construction
01.2014 - 01.2016
CSR
24-7 Intouch
03.2010 - 09.2012
Certificate - Beginners Accounting & HR
Eventbrite
Certificate - Executive Assistant
Eventbrite
Legal Administration Studies
Vancouver Career College
High School Diploma -
University of Winnipeg