Amanda Elizabeth Dold
Pleasant Hill
Summary
Licensed Marriage & Family Therapist with over 19 years of clinical and administrative leadership in behavioral health. Proven success launching county-wide programs, managing multidisciplinary teams, and implementing trauma-informed, client-centered care. Recognized for driving operational excellence and fostering strategic partnerships to serve vulnerable communities.
Overview
13
13
years of professional experience
Work History
Mental Health Program Chief
Contra Costa Health
03.2023 - Current
- Company Overview: A3 Crisis Services
- Launched and scaled a 24/7 Mobile Crisis Program across Contra Costa County, serving hundreds of clients in crisis annually
- Recruit, onboard, and develop high-performing crisis teams ensuring high-quality service delivery and compliance with state and county regulations
- Strengthen partnerships with EMS, law enforcement, and community agencies to streamline crisis response pathways
- Provide clinical oversight of assessments, follow-up care, and documentation, achieving a high compliance rate with regulatory standards
- Conduct regular training sessions on de-escalation, trauma-informed care, and crisis intervention, improving staff response effectiveness
- Monitor program data and outcomes, identify areas for improvement, and implement strategies to enhance service effectiveness and client satisfaction
- Ensure all client interactions and interventions are documented accurately and in compliance with HIPAA and other relevant regulations
- A3 Crisis Services
Mental Health Program Manager
Contra Costa Health
01.2022 - 03.2023
- Company Overview: Enhanced Care Management (ECM)
- Delivered weekly supervision and performance evaluations; coached staff on complex clinical issues, productivity goals, and trauma-informed best practices, cultivating a high functioning, client-centered team environment
- Collaborated in multidisciplinary leadership meetings to drive successful implementation of the ECM benefit, aligning care delivery with program goals and patient needs
- Utilized Compass Rose dashboards monitor productivity, track performance metrics, and ensure timely, high-quality services
- Led recruitment, hiring, onboarding, and training for new staff; delivered ongoing supervision and mentorship to ensure professional development and adherence to clinical best practices
- Managed staff scheduling and coverage plans during vacations, illnesses, and extended leave to maintain uninterrupted service delivery
- Assigned cases strategically and provided clinical direction and consultation on complex cases to safeguard patient safety and improve care outcomes
- Conducted performance evaluations and worked collaboratively with staff to identify growth opportunities, set improvement goals, and monitor ongoing progress
- Enhanced Care Management (ECM)
Integration Services Program Manager
Contra Costa Health
03.2017 - 12.2021
- Company Overview: Behavioral Health Administration
- Enhanced service delivery to clients by participating in and facilitating multiple Value Stream Mapping and Rapid Improvement Events aimed at improving timely access and improved to behavioral health care
- Spearheaded EHR implementation, adoption and documentation quality across the Behavioral Health Division
- Launched a Trauma Informed Systems initiative within the Behavioral Health Services Division, including the training of 500 employees in the fundamentals of trauma informed care
- Implemented evidence-based practices into men’s residential drug and alcohol recovery facility
- Conducted inter-agency planning and implementation related to the integration of substance use disorder and mental health treatment and services; Prepare mental health clinic managers with the onboarding of embedded substance use disorder (SUD) counselors
- Behavioral Health Administration
Mental Health Program Supervisor
Contra Costa Health
10.2015 - 03.2017
- Company Overview: Transition Team
- Provided clinical supervision and leadership to Transition Team staff and behaviorists embedded in Federally Qualified Health Centers (FQHCs), ensuring high-quality integrated behavioral health services
- Coordinated recruitment, onboarding, training, and weekly supervision of staff, while consistently monitoring productivity and caseloads to optimize service delivery and client outcomes
- Led inter-agency collaboration to advance the integration of behavioral health within primary care systems, enhancing care coordination and patient experience
- Actively participated in the PRIME (Public Hospital Redesign and Incentives in Medi-Cal) workgroup, contributing to goal setting and development of project charters targeting universal screening for substance use and depression
- Conducted thorough utilization reviews to ensure compliance with medical necessity standards, detect potential billing fraud, and uphold the highest quality of patient care
- Played a key role in the successful launch and expansion of Integrated Primary Care and Behavioral Health services across Contra Costa Health, improving access and continuity of care
- Transition Team
Behaviorist / Team Leader
Contra Costa Health
08.2013 - 10.2015
- Company Overview: Concord Health Center II
- Collaborated closely with primary care physicians in an integrated family practice setting to deliver coordinated behavioral health services to a culturally and socioeconomically diverse client population
- Provided evidence-based individual and group therapy including weekly psychoeducation, mindfulness, and Cognitive Behavioral Therapy (CBT) trauma recovery groups, supporting patient engagement and recovery
- Facilitated warm handoffs ensuring seamless transitions from primary care to behavioral health services
- Delivered weekly clinical supervision and mentorship to MFT trainees and associates, advancing skill development and adherence to best clinical practices
- Coordinated and facilitated monthly interdisciplinary case conferences to optimize treatment planning and enhance integrated care delivery
- Concord Health Center II
IMPACT Clinician (Improving Mood Providing Access to Collaborative Treatment)
Contra Costa Health
12.2012 - 08.2013
- Company Overview: Older Adult Mental Health
- Conducted clinical assessments for older adults to screen for medical necessity and refer to appropriate resources
- Provided 8 to 12 sessions of Problem Solving and Cognitive Behavioral therapy groups to adults age 60 and over who have been diagnosed with depression
- Completed required Medi-Cal paperwork in a timely manner
- Co-facilitated a 21-week, evidenced-based CBT Trauma Recovery group
- Older Adult Mental Health
Education
M.A. - Counseling Psychology
Argosy University
San Francisco, Bay AreaB.A. - Psychology
University of West Florida
Pensacola, FLSkills
- Executive Leadership
- Program Development
- Trauma-Informed Care
- Cross-Agency Collaboration
- Integrated Behavioral Health
- Improvement Science
- Adherence to Mental Health Regulations
Timeline
Mental Health Program Chief
Contra Costa Health
03.2023 - Current
Mental Health Program Manager
Contra Costa Health
01.2022 - 03.2023
Integration Services Program Manager
Contra Costa Health
03.2017 - 12.2021
Mental Health Program Supervisor
Contra Costa Health
10.2015 - 03.2017
Behaviorist / Team Leader
Contra Costa Health
08.2013 - 10.2015
IMPACT Clinician (Improving Mood Providing Access to Collaborative Treatment)
Contra Costa Health
12.2012 - 08.2013
M.A. - Counseling Psychology
Argosy University
B.A. - Psychology
University of West Florida
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