Summary
Overview
Work History
Skills
References
Timeline
Generic

Amanda Edmunds

Penticton,BC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Resourceful and personable with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Highly motivated to learn new skills. Provide excellent customer service.

Overview

21
21
years of professional experience

Work History

Service Coordinator

CustomAir
10.2020 - 05.2024
  • Designate jobs to 11 plumbers based on skill and knowledge of each
  • Ensure parts have been ordered for jobs and follow up on time of arrival
  • Advise on and assign POs as required for parts and sub-contracted work
  • Answer phones and emails in a timely fashion
  • Take customer payment using Chase Payment System

Service Advisor

Singer Automotive
10.2019 - 03.2020
  • Answered phones and scheduled appointments for multiple technicians
  • Kept inventory up to date and ensured stock was filled
  • Provide accurate invoices to customers and take payment using POS

Dispatch/Customer Service

Waste Connections of Canada
10.2017 - 09.2019
  • Answered customer calls and emails regarding issues with residential and commercial garbage and recycling collection for multiple regions
  • Arrange for roll-off bins to be delivered based on customer’s needs and material being collected
  • Maximize efficiency for delivery and removal of roll-off bins by arranging service in same locations
  • Provide accurate billing to commercial customers based on invoices provided by landfills
  • Process customer payments using POS

Conveyancer

Gregory J. Litwin, Notary Public
04.2015 - 11.2017
  • Certificate of completion obtained through The Society of Notaries Public of British Columbia, Produced highly critical, accurate legal documentation to support Real Estate transactions in a fast-paced environment
  • Trusted to handle large sums of money to complete transactions of sale and purchase
  • Worked part-time for a year before being offered full-time position due to my ability to learn quickly and my demeanor with clients

Office Manager/Head Receptionist

BCSPCA Penticton Veterinary Hospital
03.2006 - 04.2016
  • Administration duties including but not limited to answering phones, filing, invoicing, taking payments and direction use of medications to customers
  • Scheduling appointments for multiple Veterinarians
  • Assisting clientele with decisions on various treatments using tact and good judgement to support the customer
  • Assistance with accounting, collections, and payroll
  • Was responsible for weekly deposits
  • Maintaining inventory stock of medical supplies and pet foods
  • In charge of training new hires and scheduling of staff

Retail Store Manager

Pet Planet
06.2003 - 03.2006
  • Started part-time during school and was offered full-time managerial position at new location
  • Took multiple courses through the company to learn about pet foods and products
  • Provided customers with knowledge to help them make informed decisions
  • Kept inventory stocked at all times while providing feedback regarding what was selling and what was not as popular

Skills

  • Customer service experience
  • Telephone and email communication
  • Customer focus
  • Accurate recordkeeping
  • Client advocacy
  • Notetaking and documentation
  • Meticulous attention to detail
  • Team leadership
  • Proficiency in Office programs

References

References available upon request.

Timeline

Service Coordinator

CustomAir
10.2020 - 05.2024

Service Advisor

Singer Automotive
10.2019 - 03.2020

Dispatch/Customer Service

Waste Connections of Canada
10.2017 - 09.2019

Conveyancer

Gregory J. Litwin, Notary Public
04.2015 - 11.2017

Office Manager/Head Receptionist

BCSPCA Penticton Veterinary Hospital
03.2006 - 04.2016

Retail Store Manager

Pet Planet
06.2003 - 03.2006

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Amanda Edmunds