Amanda Eddy
Toronto
Summary
Detail-oriented and motivated technical writer with strong analytical and communication skills. Experienced in creating clear, user-focused content and eager to contribute and grow within a technical writing role.
Overview
4
4
years of professional experience
Work History
Personal Assistant
Private Contractor
03.2016 - 08.2017
- Coordinated and managed daily administrative tasks like scheduling meetings, handling correspondence and organizing client documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Pita Pro (Customer Service Representative)
Extreme Pita
07.2015 - 02.2016
- Prepared fresh ingredients, assembled orders, and operated the cash register while ensuring accurate and friendly customer service.
- Maintained a clean and organized workspace, adhering to food safety standards and collaborating efficiently with team members during high-volume hours.
Student Ambassador Volunteer
Scholarships Canada
08.2014 - 08.2014
- Delivered in-person presentations and explained complex program benefits in accessible language.
- Completed paperwork and registered new clients with attention to detail.
Student Volunteer
Innovation & Performance at Scarborough General Ho
02.2013 - 07.2013
- Audited staff documentation for accuracy and clarity.
- Created and updated internal documents and ID materials for hospital staff.
Education
Ontario College Graduate Certificate - Technical Writer
Algonquin College
Ottawa, None12-2024
Bachelor of Arts - English
Lakehead University
Thunder Bay, ON04-2024
Skills
- User guides/manuals
- Technical Documentation
- Instructional Content Creation
- MadCap Flare
- Adobe Captivate
- MS Office
- Word Press
- XML/DITA
- HTML (Basic)
- Research Skills
- Clear & Concise Writing
- Editing & Proofreading
Websites
Timeline
Personal Assistant
Private Contractor
03.2016 - 08.2017
Pita Pro (Customer Service Representative)
Extreme Pita
07.2015 - 02.2016
Student Ambassador Volunteer
Scholarships Canada
08.2014 - 08.2014
Student Volunteer
Innovation & Performance at Scarborough General Ho
02.2013 - 07.2013
Ontario College Graduate Certificate - Technical Writer
Algonquin College
Bachelor of Arts - English
Lakehead University
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