Amanda Eagleson
Millbrook,CA
Summary
Good in cataloging and a strong communicator, enhanced community engagement and satisfaction at Otonabee-South Monaghan Public Library. Demonstrated adaptability and teamwork at Holiday Inn Peterborough, significantly improving guest experiences. Specializes in shelving accuracy and patron assistance, reliably supporting both daily operations and innovative projects. Knowledge of library operations and services.
Good knowledge of Insignia library system.
Customer-centered Library Assistant. Knowledgeable in circulation procedures. Offers successful career history comprising more than 20 years.
Overview
26
26
years of professional experience
Work History
Librarian Assistant I
Otonabee South Monaghan Public Library
05.2000 - Current
- Supported librarians in maintaining an organized, up-to-date collection through meticulous cataloging and shelving tasks.
- Promoted interlibrary loan services, streamlining access to external resources for patrons seeking specialized materials outside our collection scope.
- Placed books on proper shelves when returned to circulation.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Monitored library environments to maintain safe, hazard-free settings.
- Assisted patrons with printing and copying according to personalized requirements.
- Answered questions from patrons and helped to find desired materials.
- Processed library card applications and maintained patron records with accurate contact information.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Located library materials, resources and technologies to fulfill patron requests.
- Collected and processed fines on overdue library materials.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Provided basic computer assistance to help patrons access needed resources.
- Checked out and checked in materials to support patron circulation needs.
- Assisted patrons with library's computers and provided information on logging onto Internet.
- Processed library card applications to provide access to library services.
- Created welcoming and comfortable space by keeping library clean and organized.
- Assisted with mailings and interlibrary loans to facilitate flow of information and resources between libraries.
- Marketed library's many services to visitors and patrons through active communication.
- Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
- Developed subject expertise on selected topics to better assist patrons with specialized research needs.
- Contributed to a welcoming library environment by promptly addressing patron inquiries and concerns.
- Enhanced library user experience by providing efficient assistance in locating and accessing materials.
Hotel Room Cleaner
Holiday Inn Peterborough
04.1999 - 08.2003
- Improved guest satisfaction by maintaining a high standard of cleanliness in guest rooms and common areas.
- Provided backup support to other housekeeping staff during peak hours or absences, demonstrating adaptability and teamwork.
- Assisted in training new hires, sharing valuable knowledge, tips, and best practices for efficient room cleaning procedures.
- Enhanced teamwork among housekeeping staff through clear communication and collaboration on daily tasks.
- Collaborated with front desk personnel to address special requests or concerns raised by guests, ensuring prompt resolution and satisfaction.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Education
No Degree - Business
Sir Sandford Fleming College
Peterborough, ONSkills
- Shelving accuracy
- Cataloging expertise
- Shelf reading
- Communication
- Cataloging and shelving
- Written and oral communication
- Circulation desk
- Processes and procedures
- Material shelving
- Circulation processes
- Book repair
- Patron assistance
- Reliability
Languages
English
Elementary
Timeline
Librarian Assistant I
Otonabee South Monaghan Public Library
05.2000 - Current
Hotel Room Cleaner
Holiday Inn Peterborough
04.1999 - 08.2003
No Degree - Business
Sir Sandford Fleming College
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