Amanda Hosford
Barnesville ,NB
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Administrative /Patient Registration Representative
Horizon Health Services ST. Joseph Hospital
12.2021 - Current
- Supported hospital's commitment to outstanding patient care by adhering to all policies and procedures related to registration processes.
- Maintained patient confidentiality by adhering to regulations and securing sensitive information.
- Contributed to a positive work environment by fostering strong team relationships and demonstrating excellent problem-solving skills when addressing challenges within the department.
- Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Assisted with training new hires on best practices for managing various aspects of the registration process including collecting sensitive information, navigating software systems, and maintaining confidentiality.
- Registered and verified patient records after triage with most up-to-date information.
Sales Clerk
Circle K
10.2019 - 12.2021
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Increased upselling success by identifying customer needs and suggesting appropriate additional products or services.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Conducted periodic audits of cash registers; ensured accurate cash handling for both opening and closing procedures.
- Managed inventory to ensure optimal product availability for meeting customer needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Customer Service Representative
ICT
07.2007 - 04.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
Riverview High School
Riverview New Brunswick 06.2001
Skills
- MS Office
- Customer Relations
- Superior attention to detail
- Exceptional organization
- Communication
- Maintaining confidentiality
- Verbal and written communication
- Database entry
- Documentation and Recordkeeping
- Scheduling appointments
- Taking directions
- Problem-Solving
- Time Management
Timeline
Administrative /Patient Registration Representative
Horizon Health Services ST. Joseph Hospital
12.2021 - Current
Sales Clerk
Circle K
10.2019 - 12.2021
Customer Service Representative
ICT
07.2007 - 04.2009
High School Diploma -
Riverview High School
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