Amanda Duffin
Vernon,BC
Summary
Dynamic Store Manager with a proven track record at Warehouse One The Jean Store, excelling in customer service and cash management. Enhanced customer satisfaction through effective problem-solving and staff training, fostering a positive environment. Skilled in multitasking and organization, consistently achieving operational excellence and maintaining strong customer relations.
Overview
2026
2026
years of professional experience
Work History
Store Manager
Warehouse One The Jean Store
Quesnel, BC
07.2019 - 09.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Key Holder/Assistant Manager
Addition Elle
Grande Prairie, AB
2018 - 2019
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
Assistant Manager
The Source Adult
Grande Prairie, AB
2017 - 2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Production Worker
Value Village
Vernon, BC
2016 - 2017
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
Coordinator
Chances Casino
Salmon Arm, BC
2015 - 2016
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Education
High School Diploma -
Correlieu Secondary School
Quesnel, BCSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Friendly and positive
- Cash management
Languages
English
Native or Bilingual
Timeline
Store Manager
Warehouse One The Jean Store
07.2019 - 09.2025
Key Holder/Assistant Manager
Addition Elle
2018 - 2019
Assistant Manager
The Source Adult
2017 - 2018
Production Worker
Value Village
2016 - 2017
Coordinator
Chances Casino
2015 - 2016
High School Diploma -
Correlieu Secondary School
References
Nicole Forman
1-236-587-8265
Danielle Effray
1-250-308-6812