Amanda Doucet
Charlottetown,PE
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Island Waste Management Corporation (IWMC)
08.2023 - Current
- Administratively support Chief Executive Office and senior management/leadership team.
- Prepare spreadsheets, reports, correspondence
- Handle sensitive/personal information with confidentiality, discretion, and tact.
- Scheduled office meetings, travel, etc.
- Coordinated and scheduled meetings and conference calls for senior staff.
- Assisted development and implementation of new administrative procedures.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
Medical Office Assistant
Primary Care-Dr. Yoong and Health PEI Primary Care Access Clinic
12.2022 - 08.2023
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Worked with Electronic Health Records within provincial CHR, compiled medical records and charts.
- Handled sensitive/personal information with confidentiality, discretion, and tact.
- Updated patient information and insurance details for accurate electronic medical records.
- Performed various administrative tasks by filing, copying and faxing documents.
Medical Administrative Assistant
Dr. Joseph Corkum
08.2021 - 12.2022
- Processed billing (private, WCB, and provincial) and insurance payments
- Worked with Electronic Health Records within provincial CHR, compiled medical records and charts
- Handled sensitive/personal information with confidentiality, discretion, and tact.
- Organized paperwork such as charts and reports for office and patient needs.
- Greeted patients and provided required paperwork.
- Managed master calendar and scheduled appointments based on optimal patient loads and clinician availability.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Received and routed all incoming/outgoing mail and laboratory results to correct clinical staff members.
Secretary 4
Medical Affairs Health PEI
12.2020 - 08.2021
- Scheduled meetings
- Minute taking
- Payroll processing (People Soft)
- Entered Invoices (Oracle)
- Maintained strict confidentiality.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Updated spreadsheets and databases to track, analyze, and report data.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
Medical Secretary
Queen Elizabeth Hospital, Special Testing Services
09.2020 - 12.2020
- Handled sensitive/personal information with confidentiality, discretion, and tact
- Booked patient appointments in Cerner and RIS, and making reminder calls.
- Kept information confidential and followed privacy guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Scheduled patient appointments in respective clinicians' calendars and followed up with reminder phone calls.
Ward Clerk
Queen Elizabeth Hospital-Same Day Treatment-Ambulatory Care
08.2020 - 12.2020
- Received and appropriately directed inquiries and incoming messages
- Organized paperwork for doctors, nurses and patients.
- Stored and retrieved permanent records on daily basis.
- Answered multi-line phone systems to manage incoming and outgoing calls for busy department.
- Maintained patient confidentiality in line with privacy regulations.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Preserved current and accurate medical records for patients.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Office Administrator
Charlottetown Metal Products
04.2019 - 10.2019
- Provided clerical assistance to all staff
- Scheduled appointments for executive staff
- Screened phone calls and routed callers to appropriate party
- Maintained polite and professional communication via phone, email and mail
- Processed all incoming and outgoing mail.
Human Resources Administrator
Sekisui Diagnostics
01.2019 - 04.2019
- Supported recruitment process by performing phone screening, setting up interviews, reference checks, etc
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration; both locally and globally.
- Maintained onboarding and company policies
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
Human Resources Coordinator
Charlottetown Inn and Conference Centre
03.2017 - 09.2018
- Handled sensitive/personal information with confidentiality, discretion, and tact
- Processed payroll for entire hotel staff.
- Reviewed human resources paperwork for accuracy and completeness.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
Quality Assurance Specialist (Technical Coach)
Invesco
08.2014 - 03.2017
- Ensured proper handling of confidential documents, personal client information and sensitive information
- Acted as technical coach to team
- Provided feedback and constructive suggestions to improve overall team results
- Organized, scheduled, and facilitated training.
Education
Diploma - Medical Administrative Assistant
Academy of Learning
Charlottetown01.2020
Certificate - Health Unit Coordinator
Academy of Learning
Charlottetown01.2020
Diploma -
Colonel Gray High School
Charlottetown01.1998
Skills
- Office Administration
- Calendar Management
- Data Entry
- Minute Taking
- Scheduling
- Administrative Support
- Microsoft Excel
- Critical Thinking
- Document Control
- Reception Oversight
- Filing
- Business Administration
Timeline
Administrative Assistant
Island Waste Management Corporation (IWMC)
08.2023 - Current
Medical Office Assistant
Primary Care-Dr. Yoong and Health PEI Primary Care Access Clinic
12.2022 - 08.2023
Medical Administrative Assistant
Dr. Joseph Corkum
08.2021 - 12.2022
Secretary 4
Medical Affairs Health PEI
12.2020 - 08.2021
Medical Secretary
Queen Elizabeth Hospital, Special Testing Services
09.2020 - 12.2020
Ward Clerk
Queen Elizabeth Hospital-Same Day Treatment-Ambulatory Care
08.2020 - 12.2020
Office Administrator
Charlottetown Metal Products
04.2019 - 10.2019
Human Resources Administrator
Sekisui Diagnostics
01.2019 - 04.2019
Human Resources Coordinator
Charlottetown Inn and Conference Centre
03.2017 - 09.2018
Quality Assurance Specialist (Technical Coach)
Invesco
08.2014 - 03.2017
Diploma - Medical Administrative Assistant
Academy of Learning
Certificate - Health Unit Coordinator
Academy of Learning
Diploma -
Colonel Gray High School
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