Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda De Vega

Toronto,ON

Summary

Hardworking, goal-orientated and motivated team member prioritizing guest and team member experiences on the job. Experienced in training new team members and working closely with cash registers, card machines and POS systems. Adapts well and quick to new scenarios. Focused on guest satisfaction and team productivity.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Team Leader

Chatime
01.2023 - 07.2023
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Processed both cash and card purchases and returns.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Trained team members on cash register operation and cash handling.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.

Team Member

Chatime
06.2021 - 01.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted with inventory counts and stocking of merchandise.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Cultivated warm relationships with regular customers.
  • Used proper techniques to prepare food and ingredients.
  • Served food and beverages promptly with focused attention to customer needs.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Front of House Team Member

Freshii
10.2020 - 06.2021
  • Established welcoming atmosphere by greeting each guest warmly.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Processed customer payments and balanced cash drawers.
  • Utilized POS system to receive and process food and beverage orders.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Cleaned and organized kitchen, dining and service areas.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Monitored food quality and freshness throughout day.
  • Adjusted food preparation methods in accordance with customer requests.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.

Front of House Team Member

Freshii
10.2019 - 03.2020
  • Established welcoming atmosphere by greeting each guest warmly.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Utilized POS system to receive and process food and beverage orders.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Cleaned and organized kitchen, dining and service areas.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Monitored food quality and freshness throughout day.
  • Adjusted food preparation methods in accordance with customer requests.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.

Front of House Team Member

Freshii
09.2019 - 10.2019
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Adjusted food preparation methods in accordance with customer requests.
  • Stored food in designated containers and storage areas to prevent spoilage.

Education

Bachelor of Arts - Early Childhood Education

George Brown College
Toronto, ON
06.2025

High School Diploma -

St. John Paul II Catholic Secondary School
Toronto, ON
06.2020

Skills

  • Staff Training
  • Guest Satisfaction
  • Credit and Cash Transactions
  • Team Member Motivation
  • Peer Relationships
  • Teamwork and Collaboration
  • Attention to Detail
  • Leadership
  • Clear Communication
  • Willingness to Learn
  • Critical Thinking
  • Cooperative Attitude
  • Coordination
  • Cash Register Systems
  • Customer Service Excellence
  • Money Handling
  • Goal-Setting and Achievement
  • Time Management Skills
  • Adaptable and Flexible
  • POS Systems Operations
  • Training and Development

Certification

  • Food Handlers Certificate
  • CPR-C / First Aid

Timeline

Team Leader

Chatime
01.2023 - 07.2023

Team Member

Chatime
06.2021 - 01.2023

Front of House Team Member

Freshii
10.2020 - 06.2021

Front of House Team Member

Freshii
10.2019 - 03.2020

Front of House Team Member

Freshii
09.2019 - 10.2019

Bachelor of Arts - Early Childhood Education

George Brown College

High School Diploma -

St. John Paul II Catholic Secondary School

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Amanda De Vega