Amanda Demascio
Visalia
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
18
18
years of professional experience
Work History
Solar Energy Consultant
Capital Energy
01.2025 - Current
- Conducted energy audits to assess potential solar solutions for residential clients.
- Assisted in designing customized solar energy systems based on client needs and requirements.
- Collaborated with engineering teams to ensure optimal system performance and compliance with regulations.
- Delivered presentations to educate clients on solar technology benefits and installation processes.
Server
Our Place Cafe
09.2021 - 10.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Managed multiple tables, enhancing guest satisfaction through attentive service.
- Trained new servers on menu items and service protocols, improving team performance.
Server
Valhalla
02.2017 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
Visalia Country Club
04.2015 - 03.2019
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Implemented efficient table turnover strategies, increasing overall dining capacity.
- Resolved guest complaints promptly, fostering a welcoming atmosphere for patrons.
- Maintained cleanliness and organization of dining area, adhering to health standards.
Server
Red Lobster
10.2007 - 12.2015
- Developed menu knowledge to provide tailored recommendations, boosting sales and customer experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Associate of Arts - Paralegal Studies
College of The Sequoias
Visalia, CA05-2012
Skills
- Customer service
- Team collaboration
- Order management
- POS systems
- Training and development
- Menu knowledge
- Complaint resolution
- Cash handling
- Time management
- Health standards compliance
- Presentation skills
- Relationship building
- Table turnover strategies
- Sales enhancement
- Attention to detail
- Strong work ethic
- Exceptional customer service
- Professional appearance
- Hospitality service expertise
- Safe food handling
- Menu memorization
- Food running
Timeline
Solar Energy Consultant
Capital Energy
01.2025 - Current
Server
Our Place Cafe
09.2021 - 10.2024
Server
Valhalla
02.2017 - 08.2021
Server
Visalia Country Club
04.2015 - 03.2019
Server
Red Lobster
10.2007 - 12.2015
Associate of Arts - Paralegal Studies
College of The Sequoias