Amanda De Man
Sarnia
Summary
Dynamic Patient Care & Experience Director at CarePartners with expertise in financial management and operational efficiency. Proven track record in leading change management initiatives and enhancing customer satisfaction through innovative strategies. Adept at data analysis and fostering collaborative environments, driving organizational success and achieving key performance goals.
Overview
14
14
years of professional experience
Work History
Patient Care & Experience Director
CarePartners
Sarnia
03.2021 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Led change management efforts to adapt to market shifts and organizational needs.
- Led cross-functional teams in the development of innovative solutions to complex problems.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Directed operations to improve efficiency and increase profit margins.
- Cultivated relationships with stakeholders to secure support and funding for key initiatives.
- Managed budgeting and financial planning processes for the organization.
- Enhanced customer satisfaction through the development of service improvement initiatives.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
- Collaborated with senior leadership to set long-term objectives for the company.
- Assessed employee performance against established benchmarks or targets.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Analyzed data to inform decision-making and strategic direction.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Oversaw strategic planning and implementation to ensure organizational goals were met.
Clinical Nurse Manager
CarePartners
Waterloo
12.2017 - 02.2021
- Evaluated performance of nursing staff members through observation and chart reviews.
- Coordinated patient care activities across multiple units ensuring continuity of services.
- Reviewed incident reports related to clinical operations and implemented corrective action plans when necessary.
- Assisted in budgeting process for clinical departments while maintaining cost effectiveness.
- Identified opportunities for improvement in the delivery of healthcare services.
- Implemented strategies for improving quality of care, patient safety, and satisfaction levels.
- Supervised hiring, training, and development of nursing and staff.
- Created an environment that fosters professional development and patient care excellence.
- Organized educational sessions to enhance skillsets amongst existing staff members.
- Provided strong leadership and guidance to nurses.
Care Coordinator
Ontario Health at Home
London
05.2016 - 12.2017
- Coordinated with other health professionals to develop individualized plans of care for patients.
- Conducted initial assessments and evaluations of patient's needs.
- Attended meetings with families and other members of the interdisciplinary team to discuss patient progress and plan for future interventions.
- Developed individualized service plans based on assessment findings.
- Provided case management services to ensure the delivery of quality care.
- Educated clients on available resources and services within their communities.
- Assessed safety risks associated with living environments or activities of daily living.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Assisted in the development of discharge plans for clients transitioning out of care programs.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Community Health Nurse
Paramed
Kitchener
10.2011 - 07.2015
- Administered medications and treatments directly to patients following physician prescriptions and instructions and standard nursing techniques.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Instructed in-home caregivers on treatment techniques, medication schedules, dietary restrictions, safety protocols and other information relevant for daily treatment of patients.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Conducted home visits to evaluate the physical condition of clients in their homes.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Administered local, inhalation or intravenous anesthetics to patients undergoing procedures.
- Attended staff meetings and required courses to maintain knowledge of current clinic procedures and latest medical advances relevant to everyday practice.
- Developed and implemented health education programs for individuals and families to promote healthy lifestyles.
Education
Bachelor of Science - Nursing
University of Windsor
Windsor, None04-2011
High School Diploma -
Lambton Central Collegiate Vocational Institute
Petrolia, ON06-2000
Skills
- Financial management
- Data analysis
- Change management
- Project management
- Operational efficiency
- Budgeting skills
- Industry knowledge
References
References available upon request.
Timeline
Patient Care & Experience Director
CarePartners
03.2021 - Current
Clinical Nurse Manager
CarePartners
12.2017 - 02.2021
Care Coordinator
Ontario Health at Home
05.2016 - 12.2017
Community Health Nurse
Paramed
10.2011 - 07.2015
Bachelor of Science - Nursing
University of Windsor
High School Diploma -
Lambton Central Collegiate Vocational Institute
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