Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

AMANDA DA SILVA

Alliston,ON

Summary

Service-oriented dental professional with extensive experience in patient care and office management. Proficient in dental assisting tasks, including instrument sterilization, charting, and infection control. Recognized for enhancing patient satisfaction and operational efficiency through strong organizational skills and attention to detail. Committed to supporting dental teams and improving service delivery in fast-paced environments.

Overview

12
12
years of professional experience

Work History

DENTAL ASSISTANT/FLOATER

Junction Family Dental Care
Toronto, ON
03.2020 - Current
  • Educated patients on proper oral care habits and disease prevention.
  • Communicated professionally with other healthcare providers about treatment plans for individual patients.
  • Performed chairside duties such as suctioning, handling instruments, mixing materials, and applying topical anesthetics.
  • Provided support to other staff members as needed during busy times at the clinic.
  • Sterilized and disinfected instruments and treatment rooms.
  • Disposed of hazardous waste in accordance with clinic protocols.
  • Transferred instruments and provided suction during procedures.
  • Made patient reminder calls and followed up on missed appointments.
  • Set up dental instruments and supplies in alignment with dentist preferences.
  • Developed positive relationships with patients and colleagues.
  • Scheduled appointments for patients using the office management system software.
  • Followed infection-control standards and sanitization protocols to safeguard patients and staff.
  • Assisted with ordering supplies and maintaining inventory.
  • Answered phone calls promptly and responded to inquiries regarding appointment scheduling or billing issues with accuracy.
  • Tracked inventory levels of dental supplies and placed orders when necessary.
  • Worked with Open Dental software

DENTAL OFFICE RECEPTIONIST

North York Sheridan
01.2019 - 03.2020
  • Attending to patients Answering phones Imputing dental codes Calling patients to book appointments E-mailing patients Send letters Assisting Dentist
  • Resolved customer complaints promptly and efficiently in accordance with company standards.
  • Greeted patients warmly upon arrival and assisted them with check-in process.
  • Developed positive relationships with patients through excellent customer service skills.
  • Demonstrated strong organizational skills to ensure accurate filing of all patient records.

CUSTOMER SERVICE, DENTAL OFFICE ASSISTANT

Dental Clinic
Toronto, ON
01.2016 - 01.2019
  • Cleaning experience Filing experince Familiar with coding Scheduling experience Computer experience, Assisting Dr.Lazarciuc and Dr. Kostiner with dental procedures
  • Entering codes for filling cleaning dental services, dental procedures
  • Sanitizing instruments and rooms
  • Confirming appointments
  • Worked with Abel Dent software
  • Filing charts
  • Submitted insurance claims for patients
  • Booking appointments
  • Attending to phone calls

OFFICE SECRETARY

Harcourts 360 Adelaide St
Toronto, ON
01.2013 - 01.2015
  • Creating Labels Imputing Orders Answering phones Customer service Filing order chart
  • Prepared confidential correspondence, memos, invoices and other documents as requested by management team.
  • Demonstrated excellent customer service skills when interacting with clients, vendors and colleagues.
  • Utilized advanced software applications to create spreadsheets, databases, presentations and reports.

Education

Highschool -

Loretto College Catholic
Toronto, ON
01.2010

Skills

  • Excellent communication skills
  • Polite customer manner
  • Responsible and hardworking
  • Fluent in English, written and verbal skills
  • Good at following instructions
  • Able to follow instructions
  • Able to multitask
  • Note-taking
  • Dedicated to every task I take on
  • Able to work with Microsoft Word and Microsoft Excel
  • Fast learner
  • Uses time efficiently
  • Reliable and willing to learn
  • Key skills
  • Committed to my responsibilities
  • Able to work independently as well as in a group environment
  • Computer skills
  • Determined to stay focused
  • Great team worker
  • Instrument sterilization
  • Appointment scheduling
  • Inventory management
  • Customer service
  • Treatment coordination
  • Patient intake procedures
  • Laboratory case management
  • Oral healthcare
  • Surgical setup
  • Medical records management
  • Patient education
  • Insurance billing
  • Disinfecting rooms and equipment
  • Treatment room setup
  • Patient care coordination
  • Infection control
  • Chairside assistance
  • Exam room setups
  • Hazardous waste disposal
  • Periodontal treatment assistance
  • Office administration duties
  • Instrument selection
  • Dental office administration

Languages

Portuguese Fluent

Timeline

DENTAL ASSISTANT/FLOATER

Junction Family Dental Care
03.2020 - Current

DENTAL OFFICE RECEPTIONIST

North York Sheridan
01.2019 - 03.2020

CUSTOMER SERVICE, DENTAL OFFICE ASSISTANT

Dental Clinic
01.2016 - 01.2019

OFFICE SECRETARY

Harcourts 360 Adelaide St
01.2013 - 01.2015

Highschool -

Loretto College Catholic

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AMANDA DA SILVA