Amanda Darrock

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Handled Accounts Receivable and warranty return claims from service appointments
• Managed a team of customer service representatives, technicians and warehouse staff fostering a positive work environment focused on teamwork and customer satisfaction
• Utilized Google calendar, Quickbooks,Zoho and Dropbox to organize and oversee a team of technicians to better assist customers needing service on their hot tubs and hot tub related products.

• Utilized SAP, outlook, internal software and excel to prepare orders received via email, phone or fax. Subsequently directed orders to multiple warehouses and followed up to ensure delivery standards were met

• Provided customer service, not limited to; presenting price quotes according to regionally established margins, product information, stock checks and substitution suggestions, delivery information and resolution of complaints

• Responsible for entry of specialized orders which require considerable attention to detail

• Organized work flow in a fast paced environment to ensure deadlines were met for varying time zones

• Submitted paperwork for returns

• Answered phones and directed calls

• Contributed to a positive courtroom atmosphere through respectful interactions with all involved parties and exhibiting professional demeanor at all times.
• Reviewed transcriptions for accuracy in grammar, punctuation, and spelling.
• Recounted previously recorded information to provide reference for proposed question or subject matter.
• Maintained up-to-date knowledge of legal terminology, enabling accurate transcription of complex proceedings without compromising the quality of information captured.
• Scheduling Mediation, Arbitration and hearings for lawyers and clients, up to 15 cases a week

• Completed clerical tasks such as filing, copying, and distributing mail.
• Interacted with customers by phone, email, or in-person to provide information.
• Managed daily data entry and kept clerical information accurate and up-to-date.
• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Expedited document processing with accurate data entry and timely filing.
• Optimized workflow processes through regular evaluation of office procedures for potential improvements.