Amanda Cruz
Garden Grove
Summary
Versatile professional with a strong background in customer service and operational management. Known for attention to detail and effective communication, contributing to seamless workflow and enhanced customer satisfaction.
Overview
27
27
years of professional experience
Work History
Department Assistant
City Of Stanton
Stanton
03.2008 - 02.2026
- Managed incoming communications, directing inquiries to appropriate personnel.
- Prepared reports, ensuring accuracy and timely delivery to support decision-making.
- Organized office supplies and maintained inventory for department needs.
- Tracked deadlines and deliverables to support successful project management efforts.
- Implemented filing systems to streamline document retrieval and storage.
- Collaborated with various departments to facilitate inter-office communication and projects.
- Handled incoming calls from residents regarding services or addressing problems
- Assisted in training new employees on relevant processes and procedures.
- Managed daily operations, including scheduling meetings and coordinating resources.
- Performed data entry into various databases used by the organization.
- Provided administrative support for staff members, such as creating presentations and organizing documents.
- Maintained a filing system for all department-related documents and records.
- Coordinated inter-departmental communication to enhance workflow processes.
- Processed invoices related to department activities
- Resolved resident inquiries in a professional manner.
- Assisted in the preparation of departmental budgets and tracked spending.
- Broke down boxes for garbage and recycling.
- Coordinated support to facilitate general office operations.
- Welcomed guests and residents, providing directions to various areas within the facility.
- Offered reception coverage to relieve staff during absences or breaks.
Assistant Manager
Avenue
Westminster
09.2007 - 03.2008
- Managed daily operations, enhancing workflow and elevating customer satisfaction.
- Assisted in inventory management to maintain optimal stock levels and organization.
- Facilitated team meetings to align on goals, assess performance, and strategize improvements.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated tasks to staff, prioritizing objectives and clarifying goals.
- Oversaw task assignments and evaluated project personnel's performance.
Sales Associate
Target
Westminster
06.1999 - 07.2007
- Processed sales transactions accurately using point-of-sale systems.
- Resolved customer inquiries and issues promptly to improve overall satisfaction and loyalty.
- Educated customers on product features, benefits, and promotions to facilitate informed purchasing decisions.
- Helped customers find specific products, answered questions, and offered product advice.
- Managed inventory levels and organized merchandise displays to maximize visual appeal and accessibility.
- Trained new sales associates on company policies and customer service best practices.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves to maintain sufficient inventory levels.
Education
Master of Arts - Public Policy Administration
Cal State University
Long Beach, CA05-2008
Bachelor of Arts - Political Science
Cal State University Long Beach
Long Beach, CA05-2004
Skills
- Office management
- Project tracking
- Budget preparation
- Inventory management
- Data entry
- Filing systems
- Staff supervision
- Employee training
- Time management
- Organizational skills
- Customer service
- Attention to detail
- Communication etiquette
References
References available upon request.
Timeline
Department Assistant
City Of Stanton
03.2008 - 02.2026
Assistant Manager
Avenue
09.2007 - 03.2008
Sales Associate
Target
06.1999 - 07.2007
Master of Arts - Public Policy Administration
Cal State University
Bachelor of Arts - Political Science
Cal State University Long Beach