AMANDA Crespino
Apex Digital Supply
San Marcos
4
years of professional experience
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Work History
Customer Service Representative
3 Years 11 Months- Utilize data entry skills for managing orders and tracking inventory effectively.
- Managed quality control and maintained high level of customer satisfaction.
- Handle customer service inquiries via email, ensuring prompt resolutions.
- Provide order status updates and address billing inquiries efficiently.
- Assessed customer needs quickly to provide appropriate solutions.
- Worked independently and in collaboration with other employees.
- Proficient in Microsoft Word, Excel, PowerPoint and Adobe Acrobat.
- Enhanced customer satisfaction through effective communication and problem resolution.
- Analyzed customer feedback to identify trends and recommend process improvements.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
Education
High School Graduate
- Psychology
Skills
Client consultation
Customer Relations management
Sell services
Invoice processing
Quoting and estimating
Error correction
Problem resolution
Attention to detail
Time management
Communication strategies
Critical thinking
Feedback integration
Virtual assistance
Customer support
Client relationship building
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Apex Digital Supply
06.2022 - 05.2026Read More
Mission Hills
High School Graduate
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Palomar College
from Psychology
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