AMANDA Crespino
San Marcos
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Apex Digital Supply
San Diego
06.2022 - 05.2026
- Utilize data entry skills for managing orders and tracking inventory effectively.
- Managed quality control and maintained high level of customer satisfaction.
- Handle customer service inquiries via email, ensuring prompt resolutions.
- Provide order status updates and address billing inquiries efficiently.
- Assessed customer needs quickly to provide appropriate solutions.
- Worked independently and in collaboration with other employees.
- Proficient in Microsoft Word, Excel, PowerPoint and Adobe Acrobat.
- Enhanced customer satisfaction through effective communication and problem resolution.
- Analyzed customer feedback to identify trends and recommend process improvements.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
Education
High School Graduate - undefined
Mission Hills
San Marcos, CA06-2018
Psychology
Palomar College
San Marcos, CA05-2022
Skills
- Client consultation
- Customer Relations management
- Sell services
- Invoice processing
- Quoting and estimating
- Error correction
- Problem resolution
- Attention to detail
- Time management
- Communication strategies
- Critical thinking
- Feedback integration
- Virtual assistance
- Customer support
- Client relationship building
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Apex Digital Supply
06.2022 - 05.2026
High School Graduate - undefined
Mission Hills
Psychology
Palomar College