Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AMANDA CRATE

Georgina,Canada

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Carpenter Apprentice

G&P Millwork
10.2022 - Current
  • Ensured job site was free from debris and hazards.
  • Maintained excellent rapport with contractors, clients, and project managers.
  • Followed established job site safety regulations and maintained safe and clean work area.
  • Provided exceptional customer service by addressing client's concerns promptly and offering solutions tailored to their needs.

Yard Associate

Schell Lumber
06.2022 - 09.2022
  • Ensured safety compliance, conducting regular inspections and addressing potential hazards promptly.
  • Assisted customers with product selection, offering knowledgeable advice on materials and usage.
  • Worked with customers to pack items according to specific desires and requirements.
  • Received incoming lumber deliveries, sorted items and stored in correct racks by dimensions and quality.

Educator

Rose of Sharon
01.2015 - 05.2020
  • Led the Health and Safety & Social Committee.
  • Spearheaded initial setup of EarlyON Centre.
  • Developed strong rapport with clients, fostering trust and mutual respect to create a positive program atmosphere.
  • Increased overall well-being by providing tailored services.

Educator

York Child Development and Family Services Inc.
01.2013 - 01.2015
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
  • Helped students explore concepts with engaging, learning-focused activities.

Customer Service Representative

Canadian Tire
06.2009 - 06.2012
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.

Customer Service Representative

Giant Tiger
01.2003 - 09.2009
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty..
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.

Education

Local 27 - Millwork

College of Carpentry And Allied Trades
Woodbridge
10-2022

S.E.T Construction Program -

Skills Training Centre
Sutton
06-2022

Bachelor of Arts - Child And Youth Studies

Brock University
St. Catharines
06-2012

Skills

  • Superior Work Ethic
  • Highly Reliable
  • Positive Attitude
  • Enthusiasm
  • Communication Skills
  • Relationship building
  • Complaint resolution
  • Active listening

Certification


  • Joint Heath and Safety Rep 2023
  • First Aid & CPR/AED Level C, 2021
  • Conflict Resolution
  • Workplace Mental Health and Awareness
  • Accessibility for Ontarians with Disabilities Act (AODA)
  • WHMIS, 2022


Timeline

Carpenter Apprentice

G&P Millwork
10.2022 - Current

Yard Associate

Schell Lumber
06.2022 - 09.2022

Educator

Rose of Sharon
01.2015 - 05.2020

Educator

York Child Development and Family Services Inc.
01.2013 - 01.2015

Customer Service Representative

Canadian Tire
06.2009 - 06.2012

Customer Service Representative

Giant Tiger
01.2003 - 09.2009


  • Joint Heath and Safety Rep 2023
  • First Aid & CPR/AED Level C, 2021
  • Conflict Resolution
  • Workplace Mental Health and Awareness
  • Accessibility for Ontarians with Disabilities Act (AODA)
  • WHMIS, 2022


Local 27 - Millwork

College of Carpentry And Allied Trades

S.E.T Construction Program -

Skills Training Centre

Bachelor of Arts - Child And Youth Studies

Brock University

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