Amanda Coyle
Walnut Creek,CA
Summary
Aggressive Aesthetic sales expert with over five years experience. Skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service. Solid team player who offers a positive and cooperative attitude.
Overview
13
13
years of professional experience
Work History
Patient Care Consultant- Aesthetic Sales
Sono Bello
01.2018 - 01.2024
- Meet with new and existing patients to determine their goals, matching the patient’s desired treatment plans with the appropriate surgical team member
- Provide value and educate our patients regarding our approach, the procedure, and our processes, including all documentation and financing/payment options available
- Manage the appropriate follow up with both the in-center clinical team and the patient to ensure a great experience leading up to and through the procedure
- Regularly follow up with prospective patients who did not move forward in their initial consult
- Maintain and develop patient relationships for all follow up check ins
- Demonstrate leadership within your center location to keep the entire team informed, positive, and energized to support the best possible patient experience
Philosophy Counter Manager
Nordstrom
01.2016 - 12.2017
- Achieve sales goals while displaying prompt, courteous, knowledgeable and professional customer service
- Take initiative to present and sell merchandise in a professional and proficient manner through product demonstrations
- Train, coach, and develop a staff of beauty advisors to achieve their personal productivity and Company goals and objectives
- Support selling effort by maintaining department through stock replenishment and good housekeeping procedures
- Perform daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning
- Build lasting relationships with customers by contacting them to follow up on purchases, suggest new products and invite them to upcoming events
M.A.C Counter Manager
Nordstrom
01.2013 - 01.2016
- Build long-lasting relationships with customers who have a passion for the latest cosmetics and beauty trends
- Set and exceed company and personal sales goals while supporting the goals of the team
- Demonstrate knowledge of products and services to build rapport and loyalty
- Analyze business performance and create strategies to exceed daily, weekly, monthly, seasonal and annual goals
- Recruit, train, coach, motivate and develop colleagues on policies and goals
- Adhere to safety and hygiene standards; comply with asset protection control procedures
- Schedule team members based on department needs
Customer Service Lead
Banana Republic
01.2011 - 01.2013
- Responsible for exceeding customer expectations while driving business results and achieving our service, financial and quality targets
- Act as a mentor and role model to Experts & Brand Associates to support service behaviors and the execution of tasks in specific areas of expertise
- Collaboration with leadership team, teach and coach team and drive behaviors to deliver a best-in-class experience to our customers
- Consistently treat all customers and employees with respect and contribute to a positive work environment
- Process payroll functions (maintain timekeeping and submit payroll)
- Examine merchandise to ensure it is correctly priced and displayed
- Be accountable to personal goals which contribute to overall store goals and results
- Maintain a clean and safe environment to prevent loss and minimize risk
- Support the store leadership team to collaborate effectively with employees and ensure work tasks are completed in a timely and efficient manner
Education
High School Diploma -
Liberty High School
01.2006
Skills
- Time Management
- Customer Service
- Sales
- Team Management
- Organizational
- Patient Consultations
- Computer Skills
- Telephone Etiquette
- Excellent written and verbal communication
- Problem Solving
- Team Motivating
- Active listening skills
- Communication skills
- Computer skills
- Customer service skills
- Interpersonal skills
- Leadership skills
- Management skills
- Problem-solving skills
Timeline
Patient Care Consultant- Aesthetic Sales
Sono Bello
01.2018 - 01.2024
Philosophy Counter Manager
Nordstrom
01.2016 - 12.2017
M.A.C Counter Manager
Nordstrom
01.2013 - 01.2016
Customer Service Lead
Banana Republic
01.2011 - 01.2013
High School Diploma -
Liberty High School
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