Amanda Coyle
Sacramento
Summary
Dynamic leader with a proven track record at Healthnet Federal Services, excelling in operations management and staff development. Excellent at driving process improvements and strategic planning, significantly enhancing team efficiency and workflow organization. Skilled in data analytics and employee motivation, adept at fostering a culture of success and exceeding employer expectations.
Overview
7
7
years of professional experience
Work History
Supervisor, Operations
Healthnet Federal Services
12.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
- Monitor staff performance in relation to government contract requirements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
Supervisor, Operations
Healthnet of California
10.2019 - 12.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Transitioned staff to work from home environment and provide remote support.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Devised and implemented processes and procedures to streamline operations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Supervisor, Operations
Healthnet Federal Services
05.2018 - 10.2019
Supervisor, VA Claims
Healthnet Federal Services
09.2017 - 05.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Supported remote team of claims processors, in addition to local team of 20-30 staff.
- Devised and implemented processes and procedures to streamline operations.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Monitoring of inventory and evaluate needs to shift staff focus in order to maintain timeliness standards.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Collected, arranged, and input information into database system. Utilized data to generate reports detailing findings and recommendations.
Skills
- Operations Management
- Data Analytics
- Strategic Planning
- Process Improvement
- Inventory Control
- Staff Management
- Policy Enforcement
- Staff Development
- Priority management
- Training and mentoring
- Employee Motivation
- Software experience
Timeline
Supervisor, Operations
Healthnet Federal Services
12.2022 - Current
Supervisor, Operations
Healthnet of California
10.2019 - 12.2022
Supervisor, Operations
Healthnet Federal Services
05.2018 - 10.2019
Supervisor, VA Claims
Healthnet Federal Services
09.2017 - 05.2018
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