AMANDA COLAROSSI
Summary
Professional hospitality leader with 7 years experience in managing high-energy restaurant environments. Proven ability to enhance guest satisfaction, streamline operations, and drive revenue growth. Strong focus on team collaboration and delivering consistent results, adapting seamlessly to evolving needs. Expertise in inventory management, staff training, and creating inviting atmosphere. Reliable and goal-oriented, ensuring operations run smoothly and efficiently.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bar Manager
Tap and Barrel
01.2024 - Current
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Introduced new beverages to the menu based on market research that became popular choices amongst customers.
Senior Manager
Tap and Barrel
04.2023 - 01.2024
- Provided strong leadership to enhance team productivity and morale.
- Mentored junior staff members for skill development and career progression within the organization.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained, and supervised staff.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Assistant General Manager
Browns Socialhouse
11.2020 - 11.2022
- Collaborated with the General Manager on initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
General Manager
Kin Thai Kitchen and Bar
11.2017 - 10.2020
- Delivered exceptional customer experiences through hands-on leadership of associates to exceed expectations of clients on a daily basis.
- Recruiting, training, scheduling, coaching, and corrective action planning of employees; properly communicating job expectations and providing performance reviews.
- Maximized cost control by forecasting requirements; auditing and ordering all inventory.
- Designed sales and service strategies to improve revenue and customer retention.
- Developed employee handbook, detailed job descriptions, and workflow plans to formalize operational systems and procedures.
- Built and maintained loyal, long-term customer relationships through effective customer management.
Education
Bachelor's degree - Business Administration And Management
University of British Columbia
Vancouver, BC04-2017
Skills
- Team leadership
- Customer service
- Staff training and mentoring
- Conflict resolution
- Customer relationship building
- Inventory control
- Sales promotion
- Supply ordering
Certification
- Wine & Spirit Education Trust Level 1 Award in Wines and Spirits (WSET)
- Serving it Right, BC Provincial Government
- Emergency First Aid for Industry (OFA Level 1), St. John's Ambulance
- Teaching English as a Foreign Language (TEFL)
Timeline
Bar Manager
Tap and Barrel
01.2024 - Current
Senior Manager
Tap and Barrel
04.2023 - 01.2024
Assistant General Manager
Browns Socialhouse
11.2020 - 11.2022
General Manager
Kin Thai Kitchen and Bar
11.2017 - 10.2020
Bachelor's degree - Business Administration And Management
University of British Columbia
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