Amanda Clarkson

Patient Care Coordinator
University of Manitoba | Winnipeg, MB

• Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication
• Worked closely with patients to deliver excellent and direct individualized patient care
• Delivered excellent patient experiences and direct care
• Maintained confidentiality of patient data and condition to safeguard health information
• Complete many different financial reports such as: Day ends, monthly account receivables, etc
• Ordering and invoicing using the Epic system
• Organizing and scheduling residents
• Submission of payroll information to administration staff
• Knowledge of universities programs and policies.

• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Managed office operations while scheduling appointments.
• Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
• Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
• Monitored front areas so that questions could be promptly addressed.
• Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Reconciled accounts receivable ledger to verify payments and resolve variances.
• Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
• Answered phones, scheduled appointments, set up rooms for procedures and sterilized instruments.

• Booked and scheduled hospital procedures
• Prepared and mailed invoices to customers, processed payments and documented account updates.
• Dental Assisting duties.
• Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
• Managed daily payment processing and drafted related financial documents.
• Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment.
• Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
• Worked closely with various First Nations Communities, communicating with nursing stations booking appointments.
• Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
• Mailed out forms and entered information in computer.
• Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.

• Assisting in various chair side dental duties
• Taking and reading x-rays
• Making sure charts are completed properly
• Scheduling appointments
• Typing letters for patients and medical facilities
• Set up surgery slate
• Coordinate implant patients
• Completions of insurance forms
• Entering payments into computer
• Filing and sorting charts and computer printouts
• Performing computer back ups, day ends, month ends and year ends