Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Senior Member Service Representative
Vision Credit Union
LaGlace, AB
11.2016 - Current
Generated new business leads by networking with potential clients.
Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
Identified and reported suspicious behavior to security personnel as appropriate.
Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
Greeted customers and provided excellent customer service.
Delivered exceptional service to customers in person or over telephone.
Balanced daily cash drawer and reconciled discrepancies.
Liaised between bank branches regarding best practices and operations.
Opened new checking, savings and lines of credit for customer accounts.
Resolved problems or discrepancies concerning customers' accounts.
Maintained confidentiality of bank records and client information.
Answered phone calls from external sources promptly and professionally.