Amanda Chenier

• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Maintained high standards of customer service by building relationships with clients.
• Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
• Cross-sold insurance products to existing clients to reach sales targets.
• Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
• Prepared and reviewed insurance applications to verify compliance with regulations.
• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
• Expanded client base by actively prospecting for new business opportunities and generating referrals.
• Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
• Worked closely with other team members to optimize sales strategies and achieve regional goals.
• Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
• Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
• Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
• Determined client needs and financial situations by listening and scheduling fact-finding appointments.
• Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
• Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
• Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
• Identified potential risks in client businesses and recommended appropriate insurance coverage.
• Mentored junior agents, sharing industry insights and best practices for success in the field.
• Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
• Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurancerelated.
• Utilized CRM software to manage client relationships.
• Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
• Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
• Streamlined administrative tasks, improving overall office efficiency and productivity.
• Resolved complex claims issues, advocating on behalf of clients to ensure fair settlements.
• Implemented client feedback system to gather insights and improve service delivery continuously.
• Streamlined application processing, significantly reducing wait times for policy approvals and client satisfaction.
• Maintained high level of industry knowledge through continuous professional development, ensuring advice was always accurate and relevant.
• Achieved top salesperson status by consistently exceeding sales targets through effective client relationship management.
• Reduced policy lapses by establishing proactive communication strategy to educate clients on importance of continuous coverage.
• Negotiated with service providers to offer exclusive deals for clients, adding value to their policies.
• Conducted comprehensive market research to stay ahead of industry trends, ensuring clients received most up-to-date policy advice.
• Spearheaded digital marketing campaign that increased online inquiries and sales conversions.
• Enhanced client portfolio value by recommending personalized insurance solutions based on individual risk assessments.
• Boosted sales team morale and performance by leading informative training sessions on new products and sales techniques.
• Facilitated smooth claim processes for clients, ensuring they received prompt and fair settlements.
• Fostered team-oriented environment that encouraged collaboration and shared success among agents.
• Developed referral program that increased client base through satisfied customer recommendations.
• Customized insurance packages to client needs, enhancing customer satisfaction and loyalty.
• Streamlined renewal process, making it easier for clients to update and maintain their policies.
• Collaborated with underwriters to negotiate terms that met clients' needs while maintaining company profitability.
• Increased market share by identifying and targeting underserved demographics with tailored insurance products.
• Organized community outreach programs to raise awareness about importance of insurance, generating new leads.
• Analyzed claim patterns to recommend policy adjustments, reducing risk and preventing future losses.
• Improved client retention rates with exceptional service and timely follow-up on policy inquiries and adjustments.
• Educated clients on insurance policies and procedures.
• Met with customers to provide information about available products and policies.
• Analyzed customer needs to provide customized insurance solutions.
• Analyzed risk factors to recommend appropriate coverage levels.
• Calculated premiums and established payment methods for sales.
• Generated leads through cold-calling, networking and other outreach methods.
• Finalized sales and collected necessary deposits.
• Collected premiums on or before effective date of coverage.
• Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
• Conducted annual reviews of existing policies to update information.
• Researched and identified potential new markets.
• Identified and solicited sales prospects in agency databases.
• Monitored customer feedback and identified areas of improvement.
• Created sources for continuous client referrals within community and with businesses using extensive networking skills.
• Negotiated contracts and terms of sale with potential customers.
• Developed and implemented promotional strategies to increase customer base.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Evaluated competitors' products and services to gain competitive advantage.
• Conducted research and identified market trends to develop better strategies for sales.
• Designed presentations and marketing materials to promote insurance products.

• Assisted clients with daily living activities, promoting independence and wellbeing.
• Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
• Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Enhanced patient comfort by providing compassionate and attentive personal care.
• Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
• Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Developed trust-based relationships with clients through active listening and empathetic communication skills.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Provided safe mobility support to help patients move around personal and public spaces.
• Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Facilitated mobility assistance for patients requiring help with transfers or ambulation.
• Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
• Built strong relationships with clients to deliver emotional support and companionship.
• Documented vitals, behaviors, and medications in client medical records.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.
• Supported meal planning and preparation according to dietary restrictions or preferences of the client.
• Assisted with daily living activities, running errands, and household chores.
• Provided emotional support to patients and their families during difficult times, fostering positive relationships.
• Collaborated with healthcare professionals to develop customized care plans for individual patients.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
• Trained and coordinated work of new support workers.
• Participated in ongoing professional development opportunities to stay current on industry trends and best practices in personal support work.
• Consulted with supervisors to assess cases and plan strategies for enhancing care.
• Advocated for client rights while navigating various healthcare systems settings.
• Educated family members on best practices for supporting their loved one''s needs at home.
• Assisted patients with self-administered medications.
• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
• Laundered items, changed sheets and made bed to keep patients' bedroom clean.
• Monitored clients' overall health and well-being and noted significant changes.
• Recorded status and duties completed in logbooks for management.
• Provided compassionate and patient-focused care to cultivate well-being.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Identified needs and coordinated plans for travel and out-of-town functions.
• Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
• Liaised with key accounts to deliver targeted administrative household support.
• Handled incoming mail, bills and invoices and completed appropriate actions.
• Scheduled daily and weekly care hours for client caseload.
• Maintained entire family's schedule and organized events.
• Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
• Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
• Replaced bandages, dressings, and binders to care for wounds and encourage healing.
• Transported clients to and from medical appointments with safety and efficiency.
• Maintained strong connections within caregiver community to gain continuous knowledge.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
• Completed regular check-ins and progress report for each client.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Guided patients to restroom to support bladder and bowel relief requirements.

Nursing Student

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted clients with daily living activities, promoting independence and wellbeing.
• Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
• Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.