Amanda Castellanos-Perez
Fontana
Summary
Dynamic professional with extensive experience at AMR, excelling in data entry and emergency response. Proven ability to manage high call volumes while ensuring safety compliance and effective communication. Recognized for exceptional problem-solving skills and attention to detail, consistently enhancing team coordination and operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dispatcher
AMR
Rancho Cucamonga
06.2024 - 08.2024
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Updated records of driver locations, delays, and cancellations.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Assigned drivers to appropriate routes based on customer needs.
- Ensured compliance with safety regulations and company policies.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
Certified Nursing Assistant
Kaiser Permanente
Anaheim
01.2023 - 05.2023
- Collected specimens for testing purposes upon request from physicians or nurses.
- Answered call lights promptly and responded to patient needs accordingly.
- Observed patients for any changes in their physical or mental condition.
- Participated in educational programs related to nursing assistant skills development.
- Transported patients to treatment units, using wheelchair or stretcher.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Responded quickly to emergency situations involving sudden illness or injury.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Provided emotional support to patients and families during difficult times.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
Certified Nursing Assistant
St. Bernardine Medical Center
San Bernardino
10.2019 - 08.2021
- Collected specimens for testing purposes upon request from physicians or nurses.
- Answered call lights promptly and responded to patient needs accordingly.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
Certified Nursing Assistant
Grand Terrace Health Care Center
Grand Terrace
08.2017 - 09.2019
- Collected specimens from patients for laboratory testing purposes.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Conducted patient education on health maintenance and disease prevention.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Used mobility devices to transport patients.
Retail Sales Associate
Ross Dress for Less
Conroe
01.2017 - 05.2017
- Participated in team meetings and training sessions.
- Greeted customers upon entering the store and provided assistance.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Kept informed about new products arriving at the store on a regular basis.
- Assisted customers with finding the right product for their needs.
- Demonstrated knowledge of store products and services.
- Handled customer complaints in a professional manner.
- Organized displays to attract customers and promote sales.
- Stocked shelves with merchandise according to company standards.
- Provided product information and answered customer questions.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Retail Sales Associate
Q Outlet
Ontario
03.2014 - 06.2016
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Participated in team meetings and training sessions.
- Greeted customers upon entering the store and provided assistance.
- Completed transactions in an efficient manner while providing excellent customer service.
- Inspected purchased items for defects before handing them over to customers.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Kept informed about new products arriving at the store on a regular basis.
- Assisted customers with finding the right product for their needs.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Demonstrated knowledge of store products and services.
- Handled customer complaints in a professional manner.
- Organized displays to attract customers and promote sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Operated point-of-sale systems accurately to process payments from customers.
- Stocked shelves with merchandise according to company standards.
- Provided product information and answered customer questions.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Created price tags and merchandise signs for new items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Stock Room Associate
Jc’s Five Star
Ontario
08.2013 - 12.2013
- Managed daily tasks such as labeling boxes, sorting orders according to priority level.
- Organized merchandise and stockroom shelves to ensure a neat and orderly display.
- Monitored stock room supplies such as packaging materials, labels, tags. ensuring adequate levels were maintained at all times.
- Maintained cleanliness of the stockroom by sweeping floors and wiping down shelving units regularly.
- Inspected incoming shipments of product for accuracy and quality, reporting any discrepancies or damages to supervisors immediately.
- Ensured that safety protocols were followed while handling products including wearing protective gear when necessary.
- Replenished inventory with focus on addressing customer needs.
- Palletized products for shipping or transfer to sales floor.
- Kept stockroom clean and neat for maximum productivity.
- Ensured safety procedures were followed to prevent injury or damage to goods.
- Maintained cleanliness and order in the backroom and loading dock areas.
- Collaborated with sales floor associates to replenish merchandise as needed.
Education
Certificate - Certified Nursing Assistant
Reach Centers Inc.
Rancho Cucamonga, CA03-2016
High School Diploma -
Henry J. Kaiser High School
Fontana, CA05-2011
Skills
- Customer service and support
- Safety compliance
- Data entry and record keeping
- Radio communication and GPS tracking
- Emergency response and management
- Attention to detail
- Time management skills
- Effective communication
- Map reading and navigation
- Problem solving strategies
- Team coordination and collaboration
- Order processing and call handling
- Critical thinking skills
- Active listening techniques
- Multitasking and organization
Affiliations
- Alzheimer's Association Advocate/Walk Participant
- Relay for Life Participant
- Shelter's Right Hand Advocate/Participant
Accomplishments
- Award of Completion in Introduction to Health Careers
- Award of Completion in Medical Terminology
- Career Pathway Cord in Public Relations
Certification
- Certificate of Completion as a Certified Nursing Assistant in the State of California
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Dispatcher
AMR
06.2024 - 08.2024
Certified Nursing Assistant
Kaiser Permanente
01.2023 - 05.2023
Certified Nursing Assistant
St. Bernardine Medical Center
10.2019 - 08.2021
Certified Nursing Assistant
Grand Terrace Health Care Center
08.2017 - 09.2019
Retail Sales Associate
Ross Dress for Less
01.2017 - 05.2017
Retail Sales Associate
Q Outlet
03.2014 - 06.2016
Stock Room Associate
Jc’s Five Star
08.2013 - 12.2013
Certificate - Certified Nursing Assistant
Reach Centers Inc.
High School Diploma -
Henry J. Kaiser High School
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