Amanda Carnochan-Monette
Cornwall,ON
Summary
Driven professional with a proven track record at Mitchell's Variety Store, adept in complex problem-solving and critical thinking. Excelled in enhancing customer satisfaction and loyalty through effective complaint resolution and active listening. Skilled in time management and customer service, consistently achieving results beyond expectations.
Overview
13
13
years of professional experience
Work History
Manager
Mitchell's Variety Store
Cornwall, ON
11.2019 - 09.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Customer Service Representative
Atelka
Cornwall, ON
09.2015 - 07.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
StarTek
Cornwall, ON
04.2010 - 06.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Diploma - Personal Support Worker
Willis College
Ottawa, ON12.2022
Skills
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Sales Techniques
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Complaint resolution
Languages
English
Full Professional
Timeline
Manager
Mitchell's Variety Store
11.2019 - 09.2023
Customer Service Representative
Atelka
09.2015 - 07.2018
Customer Service Representative
StarTek
04.2010 - 06.2011
Diploma - Personal Support Worker
Willis College