Amanda Carbajal

The non-profit organization partnered with Molina Healthcare.

Managed a caseload of 20 to 30 Medi-Cal clients through Enhanced Care Management. Conducted client assessments, developed individualized care plans, and supported clients in meeting health, wellness, and financial goals. Coordinated medical appointments, community resources, and financial assistance, while serving as the primary advocate for clients with complex needs. Maintained accurate documentation, and ensured compliance with ECM and Medi-Cal guidelines.

Handled email requests from contractors and architects, built quotes based on specs from floor plans, and managed order fulfillment through FedEx. Maintained order logs in Excel and coordinated freight shipments using third-party brokers while providing clear and timely client communication.

Used in-depth product and design knowledge to assist customers with customizable furniture purchases. Recognized as a top sales associate in the upholstery department for delivering excellent service and helping customers select sofas, sectionals, and chairs tailored to their needs.

Processed client orders and insurance documents, logged payments, and resolved disputes professionally. Maintained client relationships through phone and email support, and contributed to major TV, film, and event rentals for clients, including HBO, Netflix, and ABC.