Amanda Carbajal
CALGARY,AB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Relocation
05.2024 - Current
Moved from Indiana, USA to Calgary, AB
Tax Analyst
Department of Revenue
01.2023 - 03.2024
- Analyzed tax issues and made recommendations for remediation to management.
- Communicated with external customers and taxing jurisdictions to clarify tax notices and resolve other inquiries.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Customer Care Representative
Evergreen Outdoor LLC
07.2021 - 11.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Navigated multiple computer systems and applications to find information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Generated weekly and monthly reports to highlight customer service performance and measure milestones.
Key Holder Leader
Pandora Jewelry
08.2020 - 06.2021
- Complete sales goal and making sure all the sales associates are completing their goals as well.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Evaluated competitor practices to identify potential areas for improvement within our own store operations or offerings.
- Handled escalated customer inquiries or complaints promptly, demonstrating empathy while seeking fair resolutions that satisfied both parties involved.
- Boosted customer satisfaction through exceptional service, attentive listening, and efficient problem resolution.
Education
Diploma - Business Administration
The Southern Alberta Institute Of Technology
Calgary, AB04.2026
High School Diploma -
Universidad Descartes
Chiapas, MX05.2020
Skills
- Bilingual-Spanish (fluent)
- Customer Service-Oriented
- Quality Control Awareness
- Problem-solving abilities
- Active Listening
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Microsoft Excel
- Critical Thinking
References
Evergreen Outdoor, +1 317 7648750
Pandora Jewelry Indianapolis Store +1 317 643 9810
Department Of Revenue Of The State Of Indiana +1 317 232 2240
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Relocation
05.2024 - Current
Tax Analyst
Department of Revenue
01.2023 - 03.2024
Customer Care Representative
Evergreen Outdoor LLC
07.2021 - 11.2022
Key Holder Leader
Pandora Jewelry
08.2020 - 06.2021
Diploma - Business Administration
The Southern Alberta Institute Of Technology
High School Diploma -
Universidad Descartes
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