Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amanda Campen

Enderby,British Columbia

Summary

Dynamic professional with a proven track record at Small Axe Roadhouse, excelling in customer service and cocktail crafting. Leveraged strong multitasking and communication skills to enhance team productivity and customer satisfaction. Expert in hygiene practices and inventory management, significantly improving operational efficiency and guest experiences.

Overview

2
2
years of professional experience

Work History

Bartender

Small Axe Roadhouse
07.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Supervisor

Small Axe Roadhouse
07.2022 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Server

Small Axe Roadhouse
07.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Education

None -

Open Door
Enderby, BC

Skills

  • Strong multitasking
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Cleanliness and hygiene
  • Customer service expertise
  • Hospitality service expertise
  • Service-oriented mindset
  • Alcohol awareness
  • Team training and development
  • Sales expertise
  • Inventory
  • Classic cocktails
  • Recipe and menu memorization
  • Strong computer skills

Languages

English
Limited Working

Timeline

Bartender

Small Axe Roadhouse
07.2022 - Current

Supervisor

Small Axe Roadhouse
07.2022 - Current

Server

Small Axe Roadhouse
07.2022 - Current

None -

Open Door

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Amanda Campen