Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Schimpf

St. Albert,Alberta

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Store Manager

Chachi's Restaurant West Edmonton / South Gate
05.2019 - Current
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.

Customer Service Specialist

Wireless Wave
01.2018 - 05.2019
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
  • Maintained neat and organized backroom to easily access merchandise and drive sales.
  • Handled day-to-day shipping and receiving overseeing numerous packages per day.

Customer Service Representative

Future Shop/Best Buy
10.2011 - 10.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Established team priorities, maintained schedules and monitored performance.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Managed internal operational standards and productivity targets for operations product processes
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
  • Acted as Multi Channel Sales 2012-2013, Operations senior 2013-2014 and Operations Product Process Supervisor 2014-2017

Education

High School Diploma -

Sturgeon Composite High School
Sturgeon County, AB
06.2006

Skills

  • Team Leadership
  • Customer Service
  • Staff Management
  • Inventory Management
  • Order Management
  • Replenishment and Recovery
  • Work Planning and Prioritization
  • Staff Supervision

Certification

  • Sell Safe Certificate 2023-2028
  • Apple Master 2018-2019
  • Introduction to leadership Training Course 2015

Timeline

Store Manager

Chachi's Restaurant West Edmonton / South Gate
05.2019 - Current

Customer Service Specialist

Wireless Wave
01.2018 - 05.2019

Customer Service Representative

Future Shop/Best Buy
10.2011 - 10.2017

High School Diploma -

Sturgeon Composite High School

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Samantha Schimpf